Minimum of 7 years of experience in telephony systems support as a systems administrator or engineer.
Proficient in Windows/Linux Server environments, including installation and troubleshooting.
Experience with telephony platforms like Avaya and call recording/workforce management applications.
Familiar with VMware environments, including ESXi and vCenter management.
Strong networking knowledge, including IPv4/IPv6 and monitoring protocols.
Experience with security vulnerability remediation in server environments.
Active Secret security clearance required.
Responsibilities
Manage and support enterprise telephony systems, including hardware and software.
Install, configure, and maintain enterprise infrastructure and telecom hardware.
Troubleshoot and resolve issues related to telephony systems and server environments.
Collaborate with teams to implement telephony solutions ensuring high availability and compliance.
Apply patches to maintain security and compliance in server environments.
Perform system upgrades and migrations, including planning and execution.
Conduct regular system health checks and preventive maintenance.
Benefits
Opportunity to work in a dynamic, 24x7 operational environment.
Engagement with cutting-edge telephony and infrastructure technologies.
Collaboration with cross-functional teams to enhance system performance.
Potential for professional growth in a specialized telecommunications field.
Full Job Description
Varmoda is seeking a Journeyman Telecommunications Engineering Specialist with strong experience supporting enterprise telephony systems, Windows/Linux Server environments, VMware, networking, and infrastructure security. The resource will manage and support enterprise telephony systems, servers, peripherals, and call applications while ensuring high availability, call quality, and compliance with security and performance standards. This contract supports systems requiring 24x7x365 uptime and includes rotational on-call requirements.
Key Responsibilities
Manage and support enterprise telephony systems across these programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms.
Install, configure, operate, monitor, and maintain enterprise infrastructure, including web servers such as IIS, application servers, and telecom hardware such as Dell PowerEdge servers and Anaya J Series phones.
Install, configure, troubleshoot, and resolve issues related to telephony systems, Windows/Linux servers, network connectivity, and system integrations with Active Directory, DNS, DHCP, and LDAP.
Collaborate with cross-functional teams to implement telephony solutions that ensure high availability, call quality, and compliance with security and performance standards.
Apply regular and emergency patches to Windows/Linux Server environments to maintain security and compliance.
Perform system upgrades and migrations, including planning, testing, and execution.
Conduct regular system health checks and preventive maintenance.
Coordinate with security teams to address audit findings and implement appropriate remediations.
Other tasks as assigned.
Required Qualifications
Minimum of 7 years of experience supporting telephony systems in a systems administrator or engineer role.
Experience with Windows/Linux Server environments, including installation, patching, and troubleshooting.
Experience with telephony platforms, including Avaya and call recording/workforce management applications.
Experience with VMware environments, including ESXi and vCenter, for installation, upgrades, troubleshooting, and ESXi certificate management.
Networking experience including IPv4/IPv6, ports/protocols, and monitoring.
Familiarity with remediation and validation of security vulnerabilities in a Windows/Linux Server environment.
Proficiency with managing and monitoring infrastructure, including telephony peripherals and server systems.
Knowledge of client/server certificate management.
Experience with Active Directory and Group Policy Administration.
Active Secret security clearance.
Due to contract requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered.
Candidates must reside within a commutable distance for daily onsite work and on-call requirements.
Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
Preferred Qualifications
Experience with enterprise telephony systems and call applications.
Experience with WFO/WFM, CMS, and call recording platforms.
Experience with VMware ESXi and vCenter.
Experience integrating systems with Active Directory, DNS, DHCP, and LDAP.
Experience coordinating with security teams to address audit findings and implement remediations.
Certifications & Clearance
Active Secret security clearance is required.
US Citizenship is required; dual citizenship cannot be considered.
