ITSM Administrator

Responsibilities

**This is a hybrid opportunity. The ideal candidate must be commutable to either our Center City, MN - Newberg, OR or Rancho Mirage, CA locations.**

 

The Technology Services ITSM Applications Administrator/Analyst is responsible for coordinating and performing overall application administration, analysis, and to support all associated tools to assure that assigned applications are set up and configured to meet the needs of the Hazelden Betty Ford Foundation strategic initiatives and related project deliverables. The ITSM Applications Administrator/Analyst will act as a liaison and collaborate with software vendors, partners and internal teams to address business needs. The application administrator will lead the design, testing, implementation, and support of new applications and functionality to ensure application availability, reliability, and security. Additional job duties may include researching and testing software patches and updates, configuring new features, managing user access and training users on new features. The ITSM Applications Administrator/Analyst will create reports, write custom queries, and stay updated on the current and future versions of ITSM applications.

• Perform overall applications administration to meet the user expectations and business requirements in a timely and accurate manner
• Perform the role of ITSM systems analyst
• Respond to escalations from the Service Desk and other IT staff to insure the functional operation of end-user systems
• Porject Managment
• Knowledge Management

Qualifications

Required Qualifications:

• Bachelor’s degree in technical field or 6 years of related work experience
• Minimum 3 years of experience supporting complex applications to include design, installation and configuration, upgrades, maintenance, and problem resolution to ensure business continuity, failover, and high availability.
• ITIL Certification V3 or higher, or certification for Cobit5, Microsoft Operations Framework (MOF), or ISO/IEC 20000 - ISO 20000.
• Analytical skills to evaluate application performance and determine how changes in the environment will impact an application.
• Ability to communicate with both technical and non-technical staff at all organizational levels.

Preferred Qualifications:

• 2 years process ownership/process management experience
• 2 Years ServiceNow application administrator / analyst experience
• 4 years of experience in setting up or managing a IT Service Management systems
• Knowledge of Healthcare, Publishing or Education industry

Salary new (max and min)USD $84,295.00 - USD $122,834.00 /Yr.