OverviewThe Program Manager, Joint & Spine is responsible for coordination and daily operations of the medical center's Joint and Spine program. The coordinator acts as a clinical resource to staff, physicians, and patients regarding the program. Represents the Joint and Spine program on the hospital leadership team, reporting on relevant data and key metrics. Monitors and analyzes key financial indicators and performance metrics. This includes modifying business activities as needed in response to changing financial situations.
Responsibilities
- Participates, develops, implements, and evaluates the certification compliance for the program (i.e. TJC, DOH, CMS). Maintains required audit logs for quality control and care standard compliance.
- Interprets, implements and enforces department and program- specific policies and procedures. Maintains current knowledge of state/government regulatory standards and requirements. Maintains knowledge of standards in guiding all aspects of patient care.
- Serves as a liaison to ensure communication among physician, patient, and outside referral sources is accurate and timely.
- Collaborates with interdisciplinary teams when appropriate and consistently utilizes appropriate teaching methodology based upon the learning needs of the patients and staff. Develops instruction sheets, order sheets and checklists pertaining to protocols.
- Develops, implements and maintains policy and procedures department wide. Consistently meets with team members, physicians and management for understanding of protocol and plans follow up.
- Tracks, analyzes, and reports on relevant data and metrics as needed and/or requested. Develops, recommends and/or implements actions or process improvements as appropriate.
- Manages and/or assists in the recruitment, development and supervision of team members. Creates and sustains an environment that fosters team member engagement. Establishes clear objectives tied to department and/or organizational strategic goals. Coaches, counsels and evaluates performance of direct reports.
- Communicates in a professional, courteous manner with patients, families, visitors, team members, and physicians to promote high quality care and superior levels of service. Ensures patients are treated promptly and questions and concerns are dealt with in a timely manner.
- Promotes patient satisfaction through demonstrated commitment to providing excellent service by interacting in a friendly, helpful manner. Communicates potential patient satisfaction issues to the office of patient experience and nursing leadership.
- Other duties and/or projects as assigned.
- Adheres to HMH's Organizational and Managerial competencies and standards of behavior.
Qualifications
Education, Knowledge, Skills and Abilities Required:
- Bachelor's degree in Nursing.
- Minimum of 3 years of experience.
- Minimum of 1 year of leadership experience.
- Excellent written and verbal communication skills.
- Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.
Education, Knowledge, Skills and Abilities Preferred:
- Master's degree in Nursing.
Licenses and Certifications Required:
- Current valid NJ State Professional Registered Nurse License.
- AHA Basic Health Care Life Support HCP Certification.
Starting Minimum RateMinimum rate of $126,464.00 Annually
Job Posting DisclosureHMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
