Job Title: IT Technology Services Senior Specialist
(multiple positions available)Location: 3999 West Chester Pike, Newtown Square, PA 19073
Work Model: Full Remote
Purpose and Objective:SAP America, Inc. seeks an IT Technology Services Senior Specialist
(multiple positions available) at our Newtown Square, PA location to contribute to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise.
Expectations and Tasks:Act as a trusted technical and Delivery advisor in the safeguarding and optimization of customer investment into GCO. Own customer landscape and advise on critical and complex landscape changes during life cycle management. Work as a team with GCO internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. Primary contact for customer regarding technology and cloud service delivery discussions. Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point. Own the technical discussions with customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Own the customer landscape managed with GCO and understand interdependencies between (both within GCO and beyond). Support the Account team and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize/co-ordinate from GCO Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security and Compliance, Networks, etc. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical and operation reviews (monthly) to measure the progress against defined Cloud architecture and roadmap. Establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System Integrators, or SAP Professional Services.
QualificationsEducation and Occupational Experience:Bachelor's degree or foreign equivalent in Computer Science, Engineering, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, or a related field of study and four (4) years of experience in the job offered or related occupation.
Qualifications/Skills and Competencies Experience:Experience must include four (4) years involving each of the following:
- SAP S/4 HANA architecture and design;
- SAP S/4 HANA upgrade and migration;
- SAP HANA Database management with scale out architecture;
- Cloud computing in Azure;
- Automation (system restart and refresh) utilizing SAP LaMa;
- Troubleshooting production performance issues and tuning;
- Business Technology Platform (BTP); and
- SAP Billing and Revenue Innovation Management (BRIM) support including niche components SAP CC and CM.
Certification Required: Microsoft Certified: Azure Fundamentals.
Travel: Position does require up to 60% domestic travel to various unanticipated SAP offices and customer sites for implementations and workshops.
This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.
Compensation Range Transparency: The annual base salary range for this position is $127,525 - $195,976. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $131,000 - $222,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
