IT Technical Analyst for EMCOR Construction Services

Job Summary

COMPANY OVERVIEW

ECS HQ is based out of McLean, Virginia. However, candidates in other locations and meeting the requirements below may be considered.

Compensation Range: $80,000 - $90,000

This position is bonus eligible.

SUMMARY

The IT Technical Analyst is responsible for providing general IT support to ECS and the local IT support groups at our 50+ Operating Companies. Reporting to the ECS IT Support Manager, this position will troubleshoot Tier 1 through Tier 3 technical issues, liaison with local IT teams as necessary, and see problems through to resolution. The Technical Analyst is also a participant in acquisition activity. This position is based in McLean, Virginia. However, candidates in other locations and meeting the requirements below may be considered.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

• Deliver excellent support to ECS Operating Companies through exceptional customer service
• Provide guidance and support to ECS and to ECS Operating Companies
• Computer, software, printer, & mobile device inventory, setup, maintenance and management
• Endpoint patch management and monitoring for computer and server operating systems
• Manage Active Directory and Group Policy
• Backup maintenance and monitoring
• Provide end user help desk support
• Deliver relevant education and training and create documentation for non-technical users
• Ensure that Corporate SOP's are met
• Work remotely and onsite at OpCos to perform and participate in IT projects and upgrades
• Perform other duties as assigned by the IT Support Manager
• Participate in pre- and post-acquisition activities
• Travel required up to 40% to US-based operating companies

ESSENTIAL CHARACTERISTICS AND SKILLS

The successful candidate for this role is an individual who demonstrates a high level of service, commitment and execution. The following are required characteristics, knowledge, skills and abilities:

• Outstanding customer service
• Strong troubleshooting skills
• Advanced knowledge of Active Directory, Users, Groups, ACLs, and Policies
• Advanced knowledge of general MS Windows Applications
• General understanding of networking concepts
• Exceptional communication skills, written and oral; capable of leading meetings in a professional manner
• Ability to work effectively independently and with technical teams as well as operational teams
• Proactive change agent skills with competent follow through
• Ability to communicate effectively at all levels

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

POSITION REQUIREMENTS/PREFERRED EXPERIENCE

• Previous experience working in an IT Support position
• CompTIA A+ or Microsoft Certifications or equivalent experience
• EDR support
• Autopilot, SCCM or similar configuration technology experience
• Ability to travel up to 40% to US-based operating companies as business needs arise
• Ability to understand and follow Corporate Security & IT policies

LANGUAGE SKILLS

Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear; and requires working at a computer (reading and keying) or extended periods of time.

This role requires communicating verbally and in writing one on one, in small groups, as well as presenting to larger groups of employees.

This role requires traveling by car and/or plane up to 40% of the time.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may expect to work in typical office environment.