Job DescriptionPosition Summary
The IT Systems Manager will be responsible for leading a team of technicians which may include developers, analysts, help desk operators, in the support of technology needs and strategic goals.Manages the IT Department and provides the leadership for technology-based solutions, creating a competitive advantage, enhancing the customer experience, improving service quality, improving cost effectiveness, and leading to greater productivity and efficiency.
Responsibilities- Oversee infrastructure or application design, development, and implementation
- Resolve gaps in skills, processes, and resources
- Assign assignments, priorities, and deadlines
- Mentor, coach and lead a team
- Create budgets
- Build relationships with vendors and external teams
- Perform systems analysis to create new solutions or install and implement products purchased from vendors
- Offer solutions to business partners
- Serve as a liaison to both technical and non-technical staff at all level of the organization
- Support and comply with the company Quality System, ISO, and medical device requirements
- Read, understand, and follow work instructions and standard work
- Partner with other business segments:sales/marketing, customer service, engineering, quality, and finance
- Understand customer needs and the core business markets we serve
- Ensure business systems are implemented, maintained, and functioning properly
- Participate in required company meetings
- Maintain an organized work area (5S)
- Participate in the Operational Excellence Program
Qualifications- Bachelor's Degree in a Technical or Business field
- 3 years of experience leading technical teams
- Decision making and problem-solving skills
- Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)
- Clear and effective verbal and written communication skills
- Attention to detail
- Organizational skills
- Ability to work in a fast-paced team environment
- Ability to prioritize and multitask
Desirable Criteria & Qualifications
- Certificates in Project Management
- Continuing Education; including participation in local chapters, associations, and/or organizations
