Intercom

IT Systems Engineer

Intercom$142K — $162K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of experience as a Systems Engineer
  • Strong problem-solving skills with data-driven decision making
  • Good knowledge of a high-level programming language (e.g., Ruby, Python)
  • Experience with cloud systems devoid of traditional corporate network perimeters
  • Passion for systems and automation with a keen interest in continuous learning

Responsibilities

  • Identify and solve automation and integration problems
  • Design and maintain efficient automations and integrations in identity & access management
  • Contribute to projects that enhance corporate IT infrastructure using infrastructure-as-code
  • Promote AI adoption through enablement and education
  • Drive IT incident response in collaboration with InfoSec and engineering teams
  • Lead initiatives that align with organizational values and elevate standards
  • Utilize AI tools for driving automated no-code infrastructure solutions

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Unlimited access to AI tools for experimentation and building
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan with matching contributions
  • In-office bicycle storage
  • Regular social events for employees and families
Full Job Description
What's the opportunity?

At Fin you'll be a Systems Engineer in IT, working on evolving our IT infrastructure with a focus on deliverability, identity & access management and compliance. This is a great opportunity to join an ambitious AI-native IT team that leverages SaaS-based solutions to be at the forefront of business process and employee lifecycle automation. If you're coming from a traditional systems engineering or DevOps background, this role will expand the scope of your experience to truly agile, modern cloud environments. If you're already in the identity management and employee lifecycle automation space, this is the chance to take an ambitious next step in your career and be part of an engineering organisation that is scaling at incredible speed.
What will I be doing?
  • Build and own automations. Design efficient, maintainable automations across identity & access management, endpoint management, security, compliance and corporate email deliverability, using AI tooling and no-code platforms like Tines and Workato.
  • Evolve corporate IT infrastructure. Take part in high-impact cross-organisational projects to integrate and expand our infrastructure, with a strong emphasis on infrastructure-as-code.
  • Champion automation and AI adoption. Govern and promote adoption through enablement and education, eliminating friction and toil and lead impact across the organisation in line with our values.
  • Evaluate and adopt new tooling early. Trial emerging features and products, including as beta testers, to optimise how the organisation works.
  • Strengthen security posture. Drive IT incident response alongside InfoSec and engineering and partner with InfoSec on corporate and AI security standards, risk management and data protection for business-critical workflows.
What skills do I need?
  • First and foremost, you must have a passion for systems and automation and the desire to develop your skills in a fast-moving company! Having experience with iPaaS platforms and enterprise email deliverability are a plus.
  • You have 3 to 5 years of experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions.
  • You have good knowledge of a high-level programming language, e.g. Ruby, Python, Perl etc... Note that the language doesn't have to be one that we use here!
  • You have experience building and operating systems in the cloud, without a traditional corporate network perimeter. Our primary IT infrastructure is built on AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines and Workato.
Nice to have:
  • You have built robust, scalable integrations between billing and an ERP system, preferably Netsuite.


*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $142,000 - $162,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

About Intercom

Intercom is a customer messaging platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email. Intercom's products include a live chat system, a customer data platform, and a suite of messaging tools that enable businesses to communicate with their customers in a personalized way. Intercom was founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. The company is headquartered in San Francisco, California, and has additional offices in Dublin, London, Chicago, and Sydney.
Learn more about Intercom
Industry
Founded
2011

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