1-2 years of experience in help desk or systems administration, preferably in healthcare.
Familiarity with Azure, Intune, and Meraki network management tools.
Understanding of Microsoft Windows and Office Suite; basic macOS troubleshooting.
Experience in network configuration and support for peripheral devices.
Knowledge of HIPAA compliance and its application in IT.
Responsibilities
Provide second- and third-level IT support using Zendesk.
Drive root cause resolution as an escalation point.
Support administration of Active Directory and Azure services.
Assist in configuring and troubleshooting network hardware, especially Meraki solutions.
Help deploy and troubleshoot end-user devices like laptops and printers.
Ensure HIPAA compliance and audit readiness.
Maintain SOPs and documentation while driving process improvements.
Benefits
Health, dental, and vision insurance.
Life insurance.
401(k) retirement plan.
Paid time off including vacation, holidays, and sick leave.
Professional development and continuing education opportunities.
Supportive, collaborative, and inclusive work culture.
Full Job Description
Job Type
Full-time
Description
Job Summary:
The IT Systems Engineer is responsible for the design, implementation, and ongoing management of the organization's IT infrastructure within a HIPAA-compliant healthcare environment. This role focuses heavily on Microsoft Azure and Microsoft 365 while supporting core infrastructure, network systems, telecommunications, and enterprise applications. The position includes ownership of systems, proactive monitoring, automation, and continuous improvement of both off-the-shelf (OTS) platforms and internally developed applications, ensuring high availability, security, and performance across clinical and business operations. This is a hybrid position requiring at least 2 days/week in-person at our Rockville headquarters office.
Key Responsibilities:
IT Support and Troubleshooting
Provide second- and third-level support using Zendesk
Serve as escalation point and drive root cause resolution
Troubleshoot Microsoft 365, OTS, and internally developed applications
Support the administration and maintenance of Active Directory, Azure services, and device management through Intune.
Assist in the configuration, monitoring, and troubleshooting of network hardware and software, specifically Meraki solutions.
Help deploy, configure, and troubleshoot end-user devices such as laptops, desktops, monitors, and printers.
Compliance and Documentation
Ensure HIPAA compliance and audit readiness
Support Rapid7 and CyberArk security tools
Maintain system and audit documentation
Assist in the onboarding process for new employees by providing training on IT systems, software applications, and IT policies.
Offer support for troubleshooting the organization's phone system.
Documentation and Process Improvement
Maintain SOPs and documentation
Drive process improvements and automation
Requirements
Experience and Technical Skills:
1-2 years of experience in a help desk or systems administration role, ideally within a healthcare setting.
Strong familiarity with cloud-based platforms such as Azure and Intune, as well as network management tools like Meraki.
Strong understanding of Microsoft Windows and Office Suite; basic troubleshooting knowledge of macOS.
Experience in network configuration and support, including peripheral devices like printers.
Knowledge of HIPAA compliance requirements and the ability to apply them in an IT environment.
Interpersonal Skills:
Excellent communication skills with a focus on customer service and team collaboration.
Strong problem-solving skills with the ability to take initiative and resolve issues independently.
Capacity to work well both independently and as part of a team.
Education and Experience:
Required
A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Demonstrated ability to develop internal tools, applications, or processes that enhance security and reduce reliance on external vendors
Preferred
Certifications such as CompTIA A+, Network+, or MCSA are preferred.
Experience in a healthcare environment and familiarity with compliance protocols is preferred.
Physical Requirements:
Ability to meet the physical demands of the position, including extended periods of sitting, manual dexterity for handling tasks, occasional standing and walking, and the ability to lift and move up to 40 pounds.
Adaptability to a typical office work environment, which may include moderate noise levels, with accommodation provided for individuals with disabilities to fulfill essential job functions.
Why Join CloseKnit
Competitive compensation based on experience and quali?cations.
Health, dental, and vision insurance.
Life insurance.
401(k) retirement plan.
Paid time off (vacation, holidays, sick leave).
Professional development and continuing education opportunities.
Supportive, collaborative, and inclusive work culture.
