Job DescriptionIT Systems Engineer with extensive experience in design, implementation, and diagnostics of networks, LAN/WAN, security, and servers.
We are looking to fill an opening for an IT Systems Engineer (specifically Tier 2-3 escalation and consultant) to help serve our growing client base. Our IT Systems Engineer will have the primary responsibility of providing remote & on-site services to our clients. This includes heavy interaction with end-users in diverse computing environments working with a wide range of technology.
Our IT Systems Engineer is challenged on a daily basis working in an energetic, fast moving, collaborative, demanding & results-oriented work environment.
Job Details: - You will be called upon to troubleshoot and resolve complex issues (Tier 1 thru 3).
- The ability to communicate effectively with clients via phone, email, and in-person, and articulate technical projects and support resolutions to non-technical people
- Excellent problem solving capability, able to utilize all available resources to quickly resolve issues and provide best practice IT solutions
- Ability to take ownership of projects and complex problems and follow through with minimal supervision
- Ability to document work continuously through-out the day and provide detailed ticket and time sheet updates
- Desire and self-motivation to learn new technologies and stay abreast of industry changes
- Ability and positive attitude towards working with a diverse range of technology daily
- Familiar with best practice IT procedures for networks from 5 to 100 users, ability to convey essential information to clients
- Valid driver's license with reliable transportation
- Non-smoker. Smoking is prohibited at BCA and all client sites.
- Dependable and reliable, available between 8:30AM and 5:30PM Monday-Friday
- Available on-call 24x7.
- Ability to lift 50lbs, Ability to type 30 wpm
Qualifications- 5+ years of desktop and server engineering and administration experience is mandatory - Classroom or training center time does not count towards real-world experience
- 3 or more years of design, implementation and support experience with the following technologies:
- Server Platforms: Windows 2008/2012/2016/R2 Server (AD, DNS, Security, Backup/DR)
- Server VMware Virtualization and Shared Storage
- Network Applications: Exchange 2010/2013/Office365, SQL 2008/2012, Citrix
- Desktop Platforms: Windows 7/10 (32/64bit) (Group Policy, Profile Management) - Networking: LAN, WAN, SAN/NAS, SSL/IPSec VPN, VLANs, IIS Site Server, Routers, Firewalls, SNMP, DHCP, DNS
- Associates Degree or higher or equivalent work experience in the IT / Consulting field
- Current MCITP: Server Administrator or above
- Current CompTIA Certification: One or more - A+, Network+, Security+, Server+
Additional Information 
