In this role, you'll help ensure our online and mobile banking experiences remain reliable, intuitive, and continuously improving.
As an
IT Systems Analyst, you'll play a key role in supporting and enhancing the systems that power our digital channels. You'll investigate issues, collaborate with business and technology partners, participate in system upgrades and testing, and shape improvements that make banking easier and more intuitive for our members.
This role is ideal for someone who enjoys solving problems, digging into root causes, working cross-functionally, and communicating complex information in a way others can easily understand.
This
hybrid role requires onsite presence at our Northgate headquarters at least
one day per week (Wednesday). The expected schedule is Monday through Friday, 40 hours per week, with periodic after-hours or weekend support to meet business needs.
What You'll Do- Serve as a primary Tier 2 support resource for online and mobile banking platforms, investigating issues and coordinating solutions with internal teams and vendors.
- Manage and prioritize support requests based on business impact, urgency, and member experience.
- Perform release validation, regression testing, and quality assurance activities for system enhancements, upgrades, and defect corrections.
- Collaborate with business partners, developers, and third-party vendors to troubleshoot issues and implement new functionality.
- Support digital banking initiatives through testing, configuration changes, implementation planning, and post-release validation.
- Communicate technical issues, risks, and solutions clearly to both technical and non-technical audiences.
- Create and maintain documentation, procedures, test scripts, and knowledge articles that improve team efficiency and support consistency.
- Analyze recurring issues, identify trends, and recommend improvements to systems, processes, and member experiences.
- Perform routine system administration, reporting, monitoring, and configuration activities to ensure stability and performance.
What You'll Bring:- 2+ years of experience supporting business applications, technology platforms, systems analysis, quality assurance, or similar technology functions.
- Experience troubleshooting software platforms, business applications, or member/customer-facing technology solutions.
- Strong analytical and problem-solving skills with the ability to investigate issues and identify root causes.
- Curiosity and a desire to understand how systems, processes, and business operations work together.
- Strong critical-thinking skills, including the ability to ask thoughtful questions, gather information from multiple sources, and work through ambiguity.
- Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
- Ability to work independently, exercise sound judgment, and take ownership of issues through resolution.
Nice to Have:- Associate's degree in Information Technology or a related field, or an equivalent combination of education and experience.
- Experience using Alkami, Symitar, and specific credit union experience is preferred.
- Experience supporting digital banking, financial services, fintech, or other regulated technology environments.
- Experience with software testing, quality assurance, release validation, or user acceptance testing.
- Experience creating documentation, procedures, or knowledge-base content.
What we offer: - Competitive salary range for this role is $33.55-$46.97 per hour. This represents the entire base salary range for this position. Most candidates can expect a starting hourly rate between $36.90-$41.65 per hour depending on experience.
- Ability to earn additional compensation through our profit-sharing bonus program.
- Comprehensive benefits include health, dental, and vision insurance. Our high deductible plan options include a health savings account (HSA) with annual company-paid contributions.
- Paid time off plans that include vacation, sick, and holiday time.
- Tuition reimbursement.
- 401(k) plan including an employer match.
- Monthly transportation subsidy.
- And more!
Expanded details about our benefit offerings can be found at the following link:
98115
