IT Support & Systems Engineer

We are seeking a versatile and highly skilled IT Support & Systems Engineer to manage our multi-platform endpoint environment and support our growing team. In this role, you will be the go-to technical resource for our team, ensuring seamless daily operations while actively automating and scaling our device deployment infrastructure. The ideal candidate possesses deep expertise across macOS and Windows environments (with a solid working knowledge of Linux), has hands-on experience with identity provider integrations, and is highly proficient in modern MDM scripting and automation. Endpoint Management & Automation • Manage, configure, and secure fleet devices using MDM platforms (Kandji, Jamf Pro, or Ivanti). • Write and maintain custom deployment scripts (Bash, Zsh, PowerShell) to automate out-of-box enrollment, application installation, and system configurations. Identity & Access Management • Manage and administer user lifecycles, permissions, and group policies using Active Directory and Google Workspace Enterprise. • Maintain directory integrations, single sign-on (SSO) configurations, and security access controls. Cross-Platform Support • Provide Tier 2/3 engineering and daily troubleshooting support for macOS (60%), Windows (35%), and Linux (5%) environments. Daily Operations & Troubleshooting • Resolve hardware, software, network, and peripheral issues for local and remote users. • Maintain detailed IT documentation, inventory assets, and contribute to internal knowledge bases. Daily Operations & Troubleshooting • Resolve hardware, software, network, and peripheral issues for local and remote users. • Maintain detailed IT documentation, inventory assets, and contribute to internal knowledge bases. Qualifications • Operating Systems: Advanced administration of macOS and Windows 10/11; solid CLI familiarity and basic troubleshooting in Linux (Ubuntu/RedHat) environments. • MDM & Automation: Proven experience designing and implementing zero-touch provisioning. Strong scripting skills (Bash/Zsh for Mac, PowerShell for Windows) specifically tailored for Kandji, Jamf Pro, or Ivanti Endpoint Manager. • Identity Infrastructure: Hands-on experience with local/hybrid Active Directory (GPOs, security groups) and advanced administration of Google Workspace/Google Enterprise environments. • Networking & Security: Solid understanding of TCP/IP, DNS, DHCP, VPNs, and endpoint security best practices. • Soft Skills: Outstanding customer service orientation with the ability to explain complex technical concepts to non-technical users. Additional Information What You'll Get: • Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space • Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes. • Career development and mentorship #LI-AK1