IT Support Engineer

IT Support Engineer - this is an onsite role, 5 days a week and pays $58/hr We're looking for an IT Support Engineer who thrives in a fast-paced environment and sees every new challenge as a chance to learn. You'll be the go-to person who helps our teams stay productive, so you'll need strong people skills, a patient and approachable style, and a habit of following through. If you love picking up new tools quickly, solving problems hands-on, and making a real impact as you grow, we'd love to hear from you. You will: - Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access. - Provide general IT support to all Scale employees (help desk/service desk, troubleshooting, etc.). - Provide white-glove IT support to executives, ensuring they have reliable, secure, and seamless access to the tools they need. - Maintain and provide technical assistance with all office technology (printers, Google Meet rooms, room schedulers, and more). - Own IT asset management and ensure accurate and actionable records are kept of required equipment. - Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team. - Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management). - Create and update technology documentation for internal IT teams and for Scale employees. - Have a constant drive to improve the experience of our users, and our internal processes: "How can I make things better?" - Work onsite in our office five days a week, providing hands-on support to teams in person and remote. - Prioritize competing requests and shift focus quickly as business needs change. - Have a drive to learn and grow. Ideally you'll have: - 4+ years of corporate IT experience. - Deep understanding of computer fundamentals and troubleshooting: hardware and software (Mac, Windows) & cloud technologies (Google Workspace, Slack, Zoom, Okta, Azure AD/M365). - A positive attitude and excitement for building new processes and policies for a rapidly growing organization. - Experience working with remote teams and multiple offices globally, while using tools like Slack or Google Meet to support them. - Security and Compliance focused mindset. We offer a Full Benefits package including: - Competitive Employee Health Insurance options including dental - 100% company paid vision plan - 401K plan with generous company match and no vesting period - 100% company paid life insurance - 100% company paid long and short-term disability insurance - Training allowance - PTO and more