IT Supervisor Senior

About the Position: The IT Supervisor Senior will oversee the daily operations for small to medium, moderately complex IT work groups that support City of Austin Police and Forensic Science. This role provides advanced technical leadership to ensure the reliability and security of critical Public Safety applications and systems. The IT Supervisor Senior also leads coordination with customers, vendors, other City departments, and project teams to support operational upgrades, new implementations, and compliance with security and disaster recovery requirements. The role also provides full supervisory oversight of assigned IT staff, including selection, training, evaluation, coaching, and performance management. The IT Supervisor Senior is also responsible for improving operations, decreasing turnaround times and streamlining processes to provide the best quality customer service to Police and Forensic Science. Job Description: IT Supervisor Senior Purpose: Under general direction, this position performs routine supervisory work, overseeing daily small to medium and moderately complex information technology (IT) operation work groups. Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 3 Provides advanced technical leadership on integrating complex existing or new information system technologies. 3 Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service. 3 Leads the coordination and participation with other City departments, project teams, and agencies. 3 Develops training programs, guides, and trains staff on work procedures and operating instructions. 3 Develops and prepares management and productivity reports, studies, and analyses. 3 Prepares operating budgets and reviews ongoing expenditures. 3 Develops short- and long-range goals and monitors performance results. 3 Prepares, reviews, and approves documentation for procurement. 3 Ensures compliance with City of Austin personnel, security, and department procedures. 3 Researches complex commercial products for possible use. Responsibilities - Supervisor and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. 3 Knowledge of budget processes. 3 Knowledge of current IT systems and data systems technology, security, operations, and practices. 3 Knowledge of management and supervisory principles and practices. 3 Skill in organizing work effectively and efficiently. 3 Skill in understanding the organization and operation of the city and departments as necessary. 3 Skill in conducting hardware and software evaluations, performing selection and acquisition functions. 3 Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance. 3 Ability to read and interpret standard accounting and financial reports. 3 Ability to conduct research and analyze and interpret research findings. 3 Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations. 3 Ability to assign and direct the work activities of assigned personnel. 3 Ability to understand complex program structure, strong analysis and problem solving skills. 3 Ability to communicate effectively, both orally and in writing. Minimum Qualifications: 3 Graduation with a Bachelors degree from an accredited college or university plus two (2) year of leadership or supervisory experience in a field related to the job. 3 Experience may substitute for education up to four (4) years. Preferred Qualifications: 3 Experience managing large scale critical Public Safety or enterprise applications including multiple mission critical departments/customers. 3 Experience working in environments with criminal-justice information (CJI), sensitive data, or other highly regulated systems. 3 Experience developing, coaching, mentoring, and managing an information technology team. Notes to Candidate: Background Check: This position requires a Criminal Background Investigation (CBI). If selected as the top candidate, you will need a successful Criminal Justice Information System (CJIS) to be hired. Salary Range: $96,180 - $129,260 Work Schedule: Standard Business hours. This position is primarily remote; however, onsite presence is required as operational needs determine. Must reside in the state of Texas. Essential Employee This position has been designated as a Essential Employee position. An employee who has been designated by their department to be essential to maintain emergency services or to provide public health, safety, utility services, and welfare of the community. In the event of a designated emergency, these positions will be called back or retained to assist operations and recovery. Primary Location: 5010 Old Manor Rd. Austin, TX 78723 Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE: A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. Important Note to Applicants: Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time. We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system. Use of AI is strictly prohibited to respond to the application and during the interview process. Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veterans preference. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Benefits: Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.