Salary : $4,770.00 - $8,589.00 Monthly
Location : Baton Rouge, LA
Job Type: Classified
Job Number: OTS 102826C ERG
Department: Division of Administration-Office of Technology Services
Opening Date: 10/28/2026
Closing Date: 11/2/2026 11:59 PM Central
About this JobThe Division of Administration/Office of Technology Services has a vacancy. This position is located in the End User Computing Section. This job title has an assigned pay grade of TS-314. Req. 227603
Incumbent of this position reports to the Information Technology Manager responsible for IT Asset Management within the Standards and Governance unit of EUC. EUC is the first point of contact for all statewide IT incidents, issues and requests from more than 30,000 users and devices in 720+ locations. EUC services are divided into 4 core areas of concentration including: Field Operations, Advanced Remote Support, End User Technology, and Incident and Ops Management. Incumbent of this position is responsible for the Hardware Asset Specialist functions of EUC asset management.
Minimum QualificationsFive years of experience in information technology, project management, business analysis or administrative services; OR
Six years of full-time work experience in any field plus three years of experience in information technology, project management, business analysis or administrative services; OR
An associate's degree in information technology plus three years of experience in information technology, project management, business analysis or administrative services; OR
A bachelor's degree plus three years of experience in information technology, project management, business analysis or administrative services; OR
A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology, project management, business analysis or administrative services; OR
A master's degree plus two years of experience in information technology, project management, business analysis or administrative services.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
Job SpecificationThe official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other InformationJob Duties:
- Responsible for daily operations related to all EUC Hardware assets and lifecycle process. Evaluates and tests new and upcoming technology or models for compatibility and adherence to device standards and makes recommendations for establishing standard product lines.
- Prepares documentation to describe hardware standard options, functions and purpose. Develops and implements standard processes to request and receive hardware assets. Makes recommendations for budget cost and monthly rates for hardware related lines of service. Coordinates with hardware vendors to plan for product availability, demo equipment, establish standards, pricing and support service levels.
- Responsible for daily operations related to all EUC hardware asset inventory to ensure items are properly documented and controlled. Evaluates report information to determine the status of the hardware lifecycle and plan for replacement. This includes monitoring inventory levels and placing orders to keep appropriate standard equipment in stock, monitoring lease and warranty end dates for renewals or replacements, ensuring assets are decommissioned properly. Conducts audits of hardware inventory to verify item information is accurate.
- Responsible for daily procurement operations related to EUC hardware and software including evaluation of requests to ensure standards are being enforced and identifying acceptable solutions for non-standard equipment needs. Approves orders and routes to appropriate team for procurement or deployment. Responsible for asset contract management related to all EUC hardware assets including monitoring contracts for service level, ownership and usage compliance.
- Responsible for providing reporting data that will be used for monthly billing to invoice customers for usage related to EUC hardware lines of service along with associated reporting for supporting documentation of assigned equipment, licensing, warranty status, location status and active or inactive status. Monitors configuration management systems and endpoint tracking system for status, reporting and reconciliation of asset data. Initiates claim and recovery efforts if devices are lost or stolen.
- Performs all other tasks, special projects, analysis, studies, and plans as directed.
Position-Specific Details:
Appointment Type: This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education).Resumeswill not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
01
Describe your experience using an asset management or service management software (such as Ivanti or ServiceNow).
02
Describe your experience maintaining and tracking IT equipment inventory, including computers, monitors, and peripherals.
03
How would you rate your proficiency in Microsoft Excel, how often do you use it in your current position, and what functions or tools do you use most often?
04
Do you have a bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field?
05
If you answered 'yes' to the previous question, please type each course name, semester hours earned, and the accredited university. If you answered 'no,' type N/A.Example: ACCT 2001 - Introductory Financial Accounting - 3 hrs - LSU
06
If you are qualifying for this position under a degree in a specialized field, provide the level of degree, major as given on your official transcript, school name, and date earned for each degree you have completed.Example: (Bachelor's in biology at Louisiana State University May 2012)If you are not qualifying under a degree, enter N/A.
Required Question
