IT SpecialistLocation: Hybrid in NYC (3 day in-office requirement)Qualifications:- 3+ years in IT, systems, or IAM engineering at a SaaS or cloud-first company.
- Hands-on Okta administration (SSO, SAML/OIDC, lifecycle, MFA) and strong troubleshooting of authentication loops and "user not assigned" style failures.
- Google Workspace admin experience and Slack admin experience.
- macOS fleet management with Jamf or a comparable MDM.
- Practical scripting/automation (Python, Bash or Node) and comfort with REST APIs.
- Working knowledge of AWS and/or GCP IAM, secrets management and service-account hygiene.
- Calm, ownership-driven communication with non-technical users, and good ticket hygiene.
Bonus points:- Twingate or similar ZTNA/VPN; Apono or other JIT access tools.
- Experience in a post-acquisition or multi-tenant identity migration.
- GitHub org administration; Jira Service Management; Terraform for Okta/Google.
- CrowdStrike, Wiz or similar endpoint/cloud security tooling; browser-security tools.
- Experience administering AI/LLM platforms and MCP/connector governance.
- Wi-Fi and network knowledge and experience: troubleshooting connectivity, DHCP/DNS, VPN and office wireless (e.g. Meraki or similar), including supporting offices in multiple locations.
A day in the life and how you'll make an impact:Identity & access
- Administer device management platforms for laptops and mobile devices (Jamf)
- Manage identity (Okta) and access platforms, enforcing security policies and workflows
- Support user provisioning and deprovisioning across all core systems
- Maintain control over access to business tools and infrastructure
SaaS administration
- Administer Google Workspace (groups, shared drives, Drive ownership and recovery, calendars, Meet rooms), Slack Enterprise (channel conversion, Slack Connect, app and bot approvals, workflows), GitHub org/teams/Apps/tokens, Jira/JSM, Notion, Figma, Miro, Zoom, Bitwarden and more.
- Manage data and engineering tool access: Snowflake, Redash, Tableau, Monte Carlo, Datadog, LaunchDarkly, PagerDuty, FullStory, Postmark, Zendesk and others.
AI tooling administration
- Operates Claude Enterprise (SSO, spend and usage limits, connectors/MCP allow-listing, model policy) and supports Devin, Cursor, Glean, Naboo and similar tools.
- Work with Security (AppSec) on the approval path for new connectors, Slack apps and Chrome extensions.
Workplace IT & A/V support
- Support office Wi-Fi, printers, meeting-room AV and calendars, door access and guest networks across, NY working with vendors where needed.
Automation & continuous improvement
- Build and maintain automations (Slack workflows, Zapier, scripts against the Okta, Slack, GitHub and Google Workspace APIs) for onboarding, access requests, spend approvals and reporting.
- Write clear runbooks and user-facing FAQs; analyze ticket trends and eliminate the top repeat causes.
- Take part in company-wide projects (migrations, new tool rollouts, security initiatives).
Success looks like
- First-response and resolution times on #ask-it and JSM trending down.
- Fewer repeat access and Twingate/Okta tickets through root-cause fixes and automation.
- Clean joiner/mover/leaver and access-review processes with a clear audit trail.
- Smooth cut-overs for migration phases, with proactive communication ahead of them.
About the team:Melio is an innovative company where IT plays a key role. Our team supports hundreds of engineers, data, CX, risk and GTM staff across Tel Aviv, New York and remote locations. You'll have a real impact on how we work, including hands-on work with AI and automation.
About Melio USA: - Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.
- The annual base salary range for this position is $100,000-$115,000
- Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
- 401K matching: Feel the investment of working at a high-growth company.
- Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
- Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, and parental leave to allow you to take the time you need, when you need it.
- Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
- Office culture: Thrive in our collaborative office in New York City in a hybrid working environment. We are dog friendly as well!
- Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.
