OverviewSCOPE: Provides high-level support to the Sr. IT Manager in supporting the day to day operations of the desk side /network support, hardware\software configuration, backups, and Radiation\Imaging. Works mostly independently from the Sr. IT Manager to implement both short and long term plans and goals as directed by management to improve the services and support for the applications and hardware utilized in our environment. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Responsibilities - Provides technical guidance and high-level assistance to fellow technicians, serving as point of contact (POC) for escalation from fellow techs. May be a subject matter expert in one of the key areas of IT Operations
- Provides support and high-level guidance in system access security and user capabilities
- Helps the Sr. IT Manager manage the relationship between local IT and escalation points within McKesson
- Enforces and supports the IT Change Management process
- Supports and ensures that SLA guidelines, as well as local practice IT and McKesson policy and procedures are being followed and completed in a timely manner. Crafts and recommends guidelines for operational efficiency within supported disciplines.
- Supports a complex IT environment encompassing numerous vendors, interfaces and challenging stakeholders.
- Reviews and recommends purchases and/or upgrades on various hardware and software components.
- Provides regular staff performance feedback to the Sr. IT Manager. Supports Sr IT
- Manager in working with staff to manage projects asks and to ensure a smooth transition between project deployment and operational responsibility.
Qualifications Associates degree in MIS or equivalent, preferred. At least six (6) years of directly related work experience required. Project management experience a plus.
Minimum of two years experience as a supervisor or lead role preferred
Work history with medium to large enterprise operational environments, both business and technical. Must have experience working with a standard enterprise level Incident Management system Support of Windows based and other business applications, enterprise resource planning systems, standard desktop applications (such as MSOffice, MS Windows, anti-virus software, internet browsers, email) and the associated hardware platforms and peripherals, remote mobile computing, and troubleshooting network connectivity.
COMPETENCIES: -Exceptional interpersonal skills and strong oral and written communication skills -Excellent problem-solving skills and strong attention to detail -Superior customer service skills as evidenced by consistent feedback from key stakeholders, annual reviews and recognition by peers. -Ability to prioritize and handle multiple tasks -Ability to work independently and collaboratively -Sensitivity to communications, accuracy, timeliness, and professionalism in all areas of support activity are imperative. Patience, tolerance, and flexibility are very important traits for an individual assuming this role. Time management and task prioritization are also crucial to this position.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office, clinical or classroom environment and requires significant interaction with corporate and network staff. Work may require minimal travel by air or automobile, approximately 10% of workweek.
