IT Specialist, Information Technology

ABOUT THE POSITION

With support from the broader IT team as well as external resources, the IT Specialist shares responsibility for improving and maintaining our IT Service Delivery solutions, procedures, and processes that support the company. Areas of focus include but are not limited to endpoint support (Windows and Mac OS Laptops, tablets, and mobile devices), application administration, ticket management, and user management. This person interfaces internally with all staff and externally with vendors and consultants to support technology solutions.

This is an onsite Monday-Friday role supporting our San Diego office headquarters.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Support the San Diego office onsite to make changes to physical infrastructure or address user issues, working with minimal supervision

• Provide first-layer support for IT tickets in a timely, professional, and properly prioritized manner. Escalating IT tickets in a timely manner when necessary.

• Troubleshoot and support hardware, software, and enterprise application issues

• Work with external vendors to coordinate the delivery and return of IT assets

• Utilize MDM (mobile device management), ticketing, and asset management platforms to troubleshoot and track IT inventory

• Propose and drive iterative improvements to IT systems and processes under the supervision of department leadership

• Support and help drive IT initiatives including implementations and evaluations of programs and processes. Provide project management oversight for initiatives that you are directly responsible for delivering.

• Maintain updated IT documentation both internally to the IT team and on the company intranet for end users.

• Adhere to responsible change management, documentation, and business continuity best-practice and process in coordination with and in support of all team members

• Maintain updated project trackers, reports, or dashboards as helpful and efficient to support IT projects and initiatives.

• Work collaboratively with other IT team members, internal Avantus resources and stakeholders, and external IT solutions partners as one team to solve problems and develop solutions in support of our team and our business

REQUIRED SKILLS AND QUALIFICATIONS

• Service oriented, collaborative, and client-success mindset first and foremost
• Security mindset and dedication to best practice and continual improvement
• Strong communication skills, attention to detail, and ability to self-organize
• 1-2 years of experience administering an enterprise IT stack comparable to ours: Microsoft Endpoint Manager/Intune and/or JAMF for endpoint management, Microsoft Entra ID (formerly Azure AD), Microsoft Office, Exchange and MS365, Zoom, Slack, an ITSM platform (we use Freshservice), and Salesforce
• Experience in troubleshooting techniques, including finding the root cause, and ticket triage
• Demonstrated ability to work directly with stakeholders across different business units to resolve and/or escalate support issues
• Proactive approach to driving projects and tickets to completion
• Knowledge of basic enterprise applications and operating systems, including Windows, macOS, and iOS
• Experience managing enterprise-level cloud applications such as ERP, advanced document management systems or similar, password management, and data analytics
• Experience administering and supporting a wide variety of cloud and desktop apps enabled for the enterprise
• Experience with cloud infrastructure such as Entra ID, MS 365, or Google Workspace

NICE TO HAVES

• Familiarity with LLMs such as Claude in a business setting, both for personal work efficiency and for supporting end users
• Experience or familiarity with IT and InfoSec industry-standard compliance frameworks
• Familiarity with PowerShell
• Demonstrated ability to present and clearly explain project or plan-of-action proposals in a group setting and document them thoroughly in a change management process
• Industry-standard ITSM, networking, application, or security certifications are a strong plus. They are not requirements but indicate proven expertise:
  • IT Service Management: ITIL, CompTIA, or equivalent
  • Networking: Cisco or equivalent
  • Microsoft: systems administration, Azure, and/or 365 certifications

#LI-Hybrid

Avantus offers competitive compensation with an excellent benefits package, including 401(k) matching; comprehensive medical and dental plan options; and flexible PTO.

The base salary range for this full-time position is listed below (plus bonus and benefits). Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in California. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for the applicable location during the hiring process. Please note that the compensation details listed reflect the base salary only, and do not include bonus and benefits.

Pay Range

$122,573-$122,573 USD