Techstra is seeking an experienced IT Solutions & Consulting Delivery Leader responsible for delivery excellence, project health, and disciplined account operations across key client engagements. This role provides senior delivery oversight to ensure consistent, high-quality execution of technology solutions and consulting services. The leader is responsible for scoping, estimating, planning, and overseeing project delivery while managing timelines, resources, risks, budgets, and client expectations.

Working closely with clients and cross-functional teams, they translate business requirements into actionable delivery plans and ensure projects are delivered on time, within budget, and to quality standards. As a member of the leadership team, this individual drives operational excellence, monitors financial performance and client health, establishes delivery best practices, and leads continuous improvement initiatives across the consulting organization

The ideal candidate has a proven track record leading professional services or IT consulting organizations, with strong expertise in client delivery, resource management, operational governance, and financial accountability. They serve as a trusted advisor to clients, mentor delivery teams, and foster a culture of accountability, collaboration, and continuous improvement.

From the day you join, you will hit the ground running surrounded by amazing people. Here is a look at some of the expectations and responsibilities for this position:

Responsibilities

Delivery Leadership & Client Success

• Lead the delivery of technology consulting, application development, data, cloud, AI, and managed services engagements.
• Ensure projects are delivered on time, within budget, and to quality expectations.
• Oversee project planning, estimation, staffing, governance, and delivery execution.
• Serve as the primary escalation point for delivery issues, risks, and client concerns.
• Build trusted relationships with client executives and key stakeholders.
• Partner with account leaders to drive client satisfaction, retention, and growth.

Operational & Financial Management

• Establish and continuously improve delivery processes, standards, and best practices.
• Monitor delivery KPIs, including project health, utilization, profitability, and customer satisfaction.
• Manage engagement financial performance, including revenue, gross margin, forecasting, and budgets.
• Ensure compliance with organizational policies, quality standards, and risk management practices.
• Support business growth through resource planning, forecasting, and operational insights.

People Leadership

• Lead workforce planning, resource allocation, and utilization management.
• Mentor and develop delivery managers, project managers, and consultants.
• Partner with recruiting and practice leaders to ensure appropriate staffing.
• Foster a culture of accountability, collaboration, and continuous improvement.

Risk & Quality Management

• Proactively identify and mitigate delivery, operational, and financial risks.
• Ensure effective governance, reporting, and quality assurance processes.
• Lead resolution of critical project issues and customer escalations.
• Drive continuous improvement through delivery reviews and lessons learned.

Key Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field.
• 10+ years of experience leading technology consulting, professional services, or IT delivery organizations.
• Demonstrated success delivering application development, data, cloud, digital transformation, AI, or managed services engagements.
• Proven experience managing client portfolios, delivery teams, and financial performance.
• Strong knowledge of Agile, Scrum, Waterfall, and hybrid delivery methodologies.
• Experience with project governance, resource planning, operational metrics, and delivery excellence.
• Strong financial acumen, including budgeting, forecasting, utilization, and gross margin management.
• Exceptional leadership, communication, stakeholder management, and problem-solving skills.
• Ability to influence executive stakeholders and build trusted client relationships.
• Experience leading distributed and hybrid teams preferred.
• PMP, Scrum, ITIL, or related certifications preferred.
• MBA or advanced degree preferred.

Location
This position is located in Pittsburgh, Pennsylvania.

Location: Must reside close to Pittsburgh