IT Service Manager

As part of Student Services Information Technologies (SSIT), the IT Service Manager is critical in managing customer relationships for a diverse customer portfolio across enterprise businesses and student support departments that help ensure technology engagements, application systems and IT operations are fulfilling customer needs. The IT Service Manager will develop detailed project plans, estimate project resource requirements, and prioritize multiple and simultaneous activities through exercising appropriate stakeholder management across assigned functional areas. The IT Service Manager will obtain, analyze, specify, and validate the business needs of IT projects which includes interviewing stakeholders as well as gathering and compiling user requirements in order to convey necessary information to development/technical teams throughout the project lifecycle. Success Factors A successful IT Service Manager will show initiative and apply proven analytical, and problem-solving skills to ensure that project deliverables are met according to specifications on time and within budget. Utilizing excellent communication skills and a customer service orientation, will develop key relationships with a variety of stakeholders, including collaborating effectively with a variety of other technical experts, to ensure ongoing success. Other likely indicators of success in the position include juggling and effectively prioritizing multiple competing priorities in a high-pressure, team-oriented environment as well as adapting to and learning new technologies. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. Required Qualifications: • Bachelor's degree in related fields such as business administration, computer science, accounting, or management information systems and at least 5 years related work experience or an equivalent combination or education and experience. • Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products. • Demonstrated project management skills. • Excellent written and oral communication skills, including the ability to communicate ideas in both technical and user-friendly language. • Ability to conduct research into systems issues and products as required. • Proven experience connecting inclusion, belonging and wellbeing practices to business goals. Preferred Qualifications: • Additional education and/or experience including Project Management Professional (PMP) certification. • Coursework and certification in project management methodology, including a familiarity with the Project Management Book of Knowledge (PMBOK). University Job Title: Info Tech Area Mgr II Job Family: Information Technology Level: G Pay Rate Type: Salary Pay Range: $110,656.00 - $135,246.00 Remote Option Availability: Hybrid Company: Endowed Contact Name: Caleb Yu Contact Email: ry274@cornell.edu Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: • Prior relevant work or industry experience • Education level to the extent education is relevant to the position • Unique applicable skills • Academic Discipline To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates. Current Employees: If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu. If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at accommodations@cornell.edu. Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.