IT Service Desk Expert

• Provide advanced Level 2 and Level 3 support for escalated incidents, service requests, and complex technical issues across the organization.
• Troubleshoot, diagnose, and resolve customer-reported system issues while ensuring timely and effective service delivery.
• Configure, implement, and maintain end-user devices, applications, and technology solutions based on business requirements.
• Prepare detailed technical documentation, root cause analyses, and escalation packages for engineering and development teams.
• Identify opportunities to improve service desk processes, workflows, and customer satisfaction through continuous improvement initiatives.
• Participate in IT projects, technology rollouts, upgrades, and enterprise improvement initiatives while collaborating with cross-functional teams.
• Mentor Service Desk team members, maintain knowledge base documentation, and participate in after-hours support rotations as needed.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

• 5+ years of experience providing enterprise-level IT support, including Level 2 and Level 3 troubleshooting in a corporate or managed services environment.
• Strong technical expertise supporting Microsoft 365, Azure, Intune, cloud-based applications, MDM tools, Windows, Mac devices, and mobile technologies.
• 3+ years of experience managing technology deployments, device rollouts, system implementations, or IT-related projects.
• Excellent analytical, troubleshooting, and problem-solving skills, with the ability to manage multiple priorities and work independently in a fast-paced environment.
• Strong communication, customer service, and stakeholder management skills, with the ability to support users across diverse teams, locations, and cultures.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base hourly wage for this position is between $38.46 - $43.27 Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KE1

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.