Ready to elevate your career? GESI is expanding! We are officially hunting for our next IT Service Delivery Manager] in Mokena, IL-someone ready to bring fresh ideas and grow alongside a dynamic team.
The RoleIT Service Delivery Manager (ITSDM) is responsible for overseeing the delivery of IT services to GFL Operations. The ITSDM will ensure that IT service delivery meets agreed-upon service levels and quality standards. This role involves collaborating with a team of IT professionals, coordinating with other departments, and continually improving processes to enhance overall IT service delivery. The ITSDM will report to the IT Service Delivery Director.
Key Responsibilities:- Develop and maintain strong and productive relationships with business leaders.
- Consult with business leaders to identify strategic technology needs, offer guidance based on industry trends and support business objectives of service line or region.
- Enhance communication between operational groups and IT.
- Build credibility and trust between operational groups and IT.
- Regularly interact with the business to understand requirements for technology and to support and recommend associated business process improvements.
- Act as liaison between the business and IT to communicate needs, discuss critical success factors.
- Facilitate effective cooperation between subject matter experts from the business, IT staff and vendors as appropriate.
- Assist with prioritization of activities within and across operational groups.
- Translate business vision to enable shared understanding and rapid execution by business and IT personnel.
- Manage stakeholder expectations and take accountability for service delivery.
- Monitor progress of IT projects and changes associated to business in order to ensure successful implementation and continued development of credibility of IT areas.
- Act as a single point of contact for requests.
- Conduct needs and impact analysis on business requests to identify opportunities to link programs, processes, and systems throughout the organization to achieve optimal efficiency.
- Collaborate with other IT Business Partners to develop strategies to align business groups where appropriate.
Knowledge, Skills and Competencies:- Ability to work under pressure and prioritize tasks in a fast-paced environment.
- Bachelor's degree in computer science, Information Technology, or related field. Master's degree or relevant certifications (e.g., ITIL, PMP) is a plus.
- Proven experience (5 years) in IT service delivery management or a related role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients, stakeholders, and vendors.
- Understanding of IT service management principles, processes, and frameworks (e.g., ITIL).
- Proficiency in project management tools and methodologies.
- Sound knowledge of IT infrastructure, systems, and software applications.
What We OfferWhy join us? We believe in taking care of our team. Here is a snapshot of our total rewards you can expect:
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Health: 4 medical plan options including a HSA with employer contribution & match program, dental, and vision coverage.
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Wellness:Employee Assistance Program with free counseling services, Paid time off
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Financial: 401(k) with an employer match and competitive wages
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Culture: Growth opportunities and continuous learning opportunities
Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded. Apply now for this exciting opportunity!
#GFLTalentWe thank you for your interest. Only those selected for an interview will be contacted.
