Job Type
Full-time
Description
Job purposeResponsible for managing, securing, and optimizing IMMY's IT infrastructure (both cloud and on-prem) while ensuring the delivery of reliable, high-quality technical support across the company.
Key duties and responsibilities- Manage all Microsoft infrastructure, including identity, access, licensing, security policies, and cloud services.
- Design, deploy, and maintain cloud infrastructure, including virtual machines, networking, backups, and monitoring.
- Oversee IT security operations using Microsoft Defender, Arctic Wolf SOC, and other tools to detect and mitigate threats.
- Administer endpoint management, firewall configuration, system monitoring, and routine maintenance of core systems, including patching, upgrades, and vulnerability management
- Oversee hands-on support, including hardware and software troubleshooting, of onsite and remote end-users
- Troubleshoot and resolve hardware, software, and network issues; install and maintain hardware components.
- Conduct security, access, and DR assessments, ensuring compliance with internal policies and regulatory requirements.
- Provide direction, support, and oversight to ensure the team delivers results in alignment with organizational goals (LMA).
- Lead: Translate the company vision into actionable strategies, inspire and motivate the team, and champion change.
- Manage: Plan and organize work, delegate effectively, and maintain clear communication.
- Accountability: Set expectations, monitor performance, and provide recognition and feedback.
- Any other duties as assigned
QualificationsRequired Qualifications:- High School Diploma/GED
- 5+ years of experience in IT infrastructure, systems or network administration, IT security, or IT support roles.
- Expertise in Microsoft 365 administration, and admin experience with Entra ID and Azure.
- Excellent interpersonal skills
- Excellent written and verbal communication skills
- High attention to detail
- Ability to sit and/or stand for long periods of time
- Ability to perform repetitive tasks
- Possess a mindset of continuous improvement
- Team Player
Desired Qualifications:- Bachelor's degree in information technology, Computer Science, or related field, or equivalent professional experience.
- Certifications such as Security+, CompTIA A+, Network+, Microsoft 365 Certified, or similar
- Experience with Arctic Wolf SOC or similar managed security services.
- Familiarity with compliance frameworks (e.g., ISO, NIST, or similar).
