Responsibilities:In this demanding, customer-facing role, the candidate will regularly interact with client-side stakeholders to address complex organization-specific business process needs and provide on-demand technical solutions. We need someone who is interested in working with new and continuously developing software. A potential applicant should be comfortable resolving Tier 2 & 3 technical support via screen sharing apps and direct phone calls. Should be prepared to make feature recommendations based on existing customer on feedback and improved usability.
- - Must have unparalleled troubleshooting analytical and investigative abilities
- - Proven problem solving and technical skills to find, document, and report bugs
Minimum Qualifications:- - Have experience managing Active Directory systems for ID management and system configurations
- - Provide troubleshooting resolution and updating/upgrading of software to existing customers
- - Provide accurate information on IT products or services
- - Tech savvy with working knowledge of office automation products, databases, and remote control
- - Familiar managing Active Directory systems for health care systems
- - Familiar with helpdesk ticketing systems such as Zendesk
- - Experience managing live chats, testing, and troubleshooting solutions
- - Have prior developer object-oriented programing experience such as Javascript or C# is a plus!
Position Type/Compensation:- - Contract-to-full-time hire; unlimited growth potential; creative freedom; high level of autonomy
- - Base salary + early employee stock options + generous bonuses + prizes
- - Unlimited vacation and sick days with flex hours - performance based on results, not just hours worked
- - Well-supplied: meals, snacks, drinks, instant Starbucks coffee, Tabasco, ale & spirits
- - Well-armed: triple-monitors, gaming keyboard, headset, ergonomic chair, and your own supply budget
- - Limitless promotion opportunities, prospects to travel (Europe, Las Vegas, Alaska, etc.), outings, and happy hours
Location: Our office is in College Park, adjacent to the metro. DC/MD/VA area applicants.
