7+ years of experience in Active Directory management in an enterprise setting
7+ years of experience in Network, Server, and Desktop support in an enterprise environment
Strong proficiency in Microsoft Certifications and Application Platforms
Preferred certifications in Cisco, Hyper-V, VMware, CompTIA Network+, Security+, FortiGate, and Datto
Bachelor's Degree in Computer Science, Information Systems, or equivalent experience
Responsibilities
Troubleshoot, install, and migrate server systems
Install and manage switches and routers
Manage backup systems and disaster recovery replication
Provide escalated technical support to clients
Plan projects and onboard new customers
Oversee software management and configuration
Handle patch management and troubleshooting tasks
Coordinate vendor management during troubleshooting
Document technical information for team reference
Mentor team members on complex technical challenges
Demonstrate flexibility with overtime and shift changes
Benefits
Opportunities for professional development and certification
On-call rotation for additional flexibility and earnings potential
Mentorship opportunities to lead and grow within the team
Dynamic work environment with diverse technical challenges
Participation in after-hours emergency support and special projects
Full Job Description
Position: Project Engineer Department: MIT Help Desk Reports To: IT Service Delivery Manager Salary grade: DOE FLSA Status: Full Time / Exempt Location: Houston
Description
The IT Project Engineer's role is to analyze and accurately resolve escalated client hardware and software issues in a timely manner. Designing and implementing functional server infrastructures for new customers.
Responsibilities • Server troubleshooting, installations & migrations • Switch and Router installation & management • Backup systems installation, management, and DR replication • Escalated Technical Support • Customer on-boarding/Project planning • Software management • Configuration/change management • Patch management & Troubleshooting • Vendor management for troubleshooting purposes • Documentation of technical information • Mentor team members on technical issues • Must be flexible with O.T. and shift changes
Experience & Required Skills • Ability to recommend and deploy server infrastructure solutions to meet business requirements. • Can conform to shifting priorities, demands, and timelines while maintaining professionalism and managing stress. • Minimum of 7 years' experience managing Active Directory in an enterprise environment • Minimum of 7 years' Network, Server, and Desktop support in an enterprise environment • Microsoft Certifications/Application Platform experience • Cisco, Microsoft, Hyper-V and VMware certifications and experience are strongly preferred • Excellent interpersonal, verbal, and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
Education & Certification • Bachelor's Degree in Computer Science, Information Systems or related field, or equivalent combination of education and a minimum of 7 years' experience • CompTIA Network+, Security+; Strongly Preferred • FortiGate Experience; Strongly Preferred • Datto Experience; Strongly Preferred • MCSE Server Infrastructure; Preferred
Support Schedule • May require ability to work at night, off-hours, holidays, and weekends (on-call rotation). • May require emergency on-site support during severe storm mobilization and electric system damage restoration.
Physical Requirements • Lifting and / or exerting of force up to 50 pounds occasionally and 10 pounds of lifting/force frequently
Special Requirements • Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.
