Position SummaryThe IT Operations Supervisor is responsible for operational IT services pertaining to their respective domain. They will lead the team and oversee day to day activities of their assigned operation. They will coordinate cross-organizationally to support changes that impact their operation, and they serve as a coach and escalation point for their teams on outages and problems. They report operational risks, and support service restoration.
Essential Responsibilities- Operations Management: Maintain and enforce support procedures. Maintain IT knowledge base information. Oversee, measure and assess performance of services provided by the team. Report performance outcomes and risks, with recommended actions. Lead efforts to identify and deploy continuous process improvement. Serve as an escalation point for service and/or problem resolution. Forecast and manage expenses to budget.
- Leadership: Lead and manage the performance and development of staff. Lead priorities and manage work performance of staff and managed contractors. Provide leadership as needed across multiple sites, and in alignment with Union or other contracts. Schedule resources to workload.
- Service Lifecycle: Manage demand for services as it pertains to IT Strategic priorities. Work cross-organizationally to ensure Capital investments have proper engagement from the team for delivery and operation.
- Subject Matter Expert: Provide expert working knowledge of respective domain to team. Stays abreast of industry and technology trends
Minimum Requirements- Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
- Two years of prior people leadership experience.
- Five years of related functional experience.
- Strong communication skills, effective with varying organizational levels and skill sets.
- Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.
- Knowledge of technical products within the operational domain.
- Experience effectively managing system or equipment change deployment.
- Demonstrated ability to handle multiple activities simultaneously.
- Demonstrated ability to develop effective working relationships with diverse work groups.
- Able to work in accordance with service operation schedules.
- Familiarity with ITIL and/or other formal service management practices.
Preferred Requirements- Demonstrates strong decision-making skills by identifying solutions that best support the team while improving efficiency and overall effectiveness.
- Effectively executes senior leadership priorities and initiatives, ensuring alignment with organizational goals and strategic objectives.
Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.
Our ValuesConnected, Committed, Trustworthy, Safe
Our Employee Commitments- Work that makes a difference
- A team you can count of
- Opportunities to grow
- Rewards that help you thrive
Non-Bargaining
The anticipated starting base pay for this position is: $84,900.00 to $120,566.00 per year
This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Flexible Spending Account, Health Care Flexible Spending Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave
Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.
Deadline to Apply: 10/19/26
