Proficient in troubleshooting Windows, macOS, Android, and iOS
Experience with MDM tools like JAMF, Intune, or FleetDM
Strong interpersonal skills with a focus on user satisfaction
Experience managing security groups using Okta or similar
Responsibilities
Diagnose and resolve hardware, software, and network issues from internal stakeholders
Maintain a comprehensive IT asset inventory throughout its lifecycle
Set up technical resources for new hires and manage the offboarding process
Implement system standards and security policies per IT leadership's direction
Benefits
Dynamic work environment centered around teamwork and technology
Professional development opportunities to enhance IT skills
Support for a user-first approach to technology issues
Chance to work with the latest IT tools and devices
Full Job Description
Role:
We are looking for an IT Support Specialist to serve as the primary point of contact for our internal team's technology needs. In this role, you will ensure our hardware, software, and systems run seamlessly, providing high-touch technical support that enables our employees to work efficiently. You will handle everything from day-to-day troubleshooting to maintaining the security and integrity of our IT infrastructure.
Responsibilities:
Work on service requests from internal stakeholders; diagnose and resolve hardware, software, and network incidents across a diverse fleet of devices.
Track and maintain a comprehensive IT asset inventory, managing the full lifecycle of hardware from procurement and provisioning to decommissioning.
Manage the technical setup for new hires, ensuring all accounts and hardware are ready on day one, and securely offboard departing employees.
Implement and support system standards and security policies (e.g., encryption, MFA, and access control) under the direction of IT leadership.
Basic Qualifications:
3+ years of professional experience in an IT support or help desk environment.
Proficiency in managing and troubleshooting a cross-platform environment including Windows 11, macOS, Android, and iOS.
Hands-on experience with Mobile Device Management (MDM) tools like JAMF, Intune, or FleetDM
Strong interpersonal skills with a "user-first" mentality; ability to remain calm and professional while troubleshooting high-pressure issues for colleagues.
Experience managing users and security groups within Okta (or similar identity providers).
Ability to lift, carry, and move IT equipment (such as servers, UPS units, and monitors) weighing up to 35 pounds.
Preferred Qualifications
In-depth experience supporting Microsoft Office 365.
Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting).
Familiarity with scripting (PowerShell, Bash, or Python) to automate routine IT tasks.
CompTIA A+, Network+, Okta Certified Professional, or Microsoft Modern Desktop Administrator Associate (MD-102) certifications.
Additional Information:
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
