Your Role:We are seeking an experienced IT Operations Specialist to help support our team members with IT related tasks and help ensure the Security of our organization.
The IT Team is 100% distributed and remote. This role will be reporting directly to the IT Operations Manager.
Things You Get To Do:- Own IT support end-to-end-be the reliable go-to for staff, while turning recurring issues into durable fixes and automations
- Diagnose and resolve complex cross-platform problems across macOS, Windows, and Linux
- Partner with HR and Security on scalable onboarding and offboarding (access, devices, and lifecycle)
- Administer MDM platforms (e.g. Jamf, Intune)-including BYOD-harden posture, and improve enrollment and compliance workflows
- Own patch management: test, validate, and roll out updates safely across the fleet
- Deploy and secure endpoints and SaaS access in a Zero Trust environment-tighten controls without blocking the business
- Build and improve automations (scripting, APIs, tools like n8n) for provisioning, access, inventory, and ops workflows
- Manage device setup, software deployment, hardware shipping/receiving, and the firm's IT asset inventory
- Support change management and procurement; collaborate on cloud/IaC-related IT changes where needed
- Train staff on IT topics and contribute to continuous improvement of systems, docs, and processes
- Participate in weekend on-call (round-robin) and after-hours response as needed
- Other related duties as required
Who You Are (Must-Haves):- Excited about Alpaca's mission and what we're building
- 6+ years in IT operations / systems engineering-you've owned, hardened, and improved systems, not just answered tickets
- Proven solutions builder: reverse-engineers complex issues, ships durable fixes, and continuously improves what you own
- Strong across macOS, Windows, and Linux, including device lifecycle
- Hands-on with at least two MDM solutions of the following: Jamf, Kandji, Intune, or comparable enterprise MDM
- Proven patch management experience-including testing, validation, and controlled rollout-not just pushing updates
- Experience with Google Workspace, 1Password, enterprise SaaS admin, EDR, and SSO / identity workflows
- Understands Zero Trust environments with good networking concepts to harden access and endpoints without constraining the business
- Builds and improves automations (scripting, APIs, workflow tools such as n8n); working fluency in at least two programming/scripting languages
- Hands-on with cloud (GCP and/or AWS) and IaC (e.g. Terraform)-comfortable in IaC-first environments
- Self-starter and fast responder in a fast-paced environment; clear communicator and team player across the IT team and other teams (business partners)
- Based for Eastern Time coverage; available for weekend on-call (round-robin rotation across the team)
- Fluent English (written and verbal); strong analytical and collaborative skills
- ATeam player with ownership mentality
Who You Might Be (Nice-to-Haves):- Bachelor's degree in IT, Computer Science, or related field
- IT, security, or cloud certifications
- Prior ownership of IT automation platforms, workflow tooling, or internal ops repos
- Experience designing scalable onboarding / access / offboarding automation
- Background in fintech or other regulated industries; familiarity with financial and privacy controls
- Business acumen to balance stakeholder urgency, security risk, feasibility, and budget
How We Take Care of You:- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
