Operational mindset with a passion for problem-solving in complex environments.
Hands-on expertise with Windows Server 2019+ and Red Hat Enterprise Linux 9+.
Experience with SNMP and SQL for performance monitoring and integration.
Proven ability to manage priorities and deliverables with diverse stakeholders.
Familiarity with ServiceNow for managing ticket queues and quality.
Demonstrated leadership in incident resolution and operational support.
Experience interfacing with high-level executives and managing enterprise programs.
Responsibilities
Manage day-to-day operations of the Enterprise Infrastructure monitoring team.
Coordinate planning and execution of Infrastructure Monitoring service delivery.
Communicate effectively to resolve conflicts and enhance productivity.
Lead technical architecture and integrations across the OpenText ITOM suite.
Analyze service delivery metrics to recommend optimal solutions.
Guide information systems operations and troubleshooting efforts.
Ensure team capability in diagnosing complex performance issues.
Benefits
Opportunity to lead high-priority infrastructure projects.
Engagement with a large Federal Department, enhancing public sector experience.
Potential for professional growth in a dynamic environment.
Access to advanced monitoring tools and technologies.
Collaborative work culture focused on problem-solving and innovation.
Full Job Description
Job Description
Position Overview
SAIC has an exciting opportunity for a strong and dynamic infrastructure leader capable of managing multiple high-priority efforts within a challenging client environment. This role is not currently open and is being maintained as a contingency.
We are looking for someone with the ability to manage a team and a passion for solving problems and growth. The successful candidate will work at all levels of a large Federal Department and lead the management of their IT Infrastructure, their modernization strategy, plans, and implementation efforts.
Job Duties
Provides day-to-day management and supervision of overall Enterprise Infrastructure monitoring team, involving multiple projects.
Organizes, directs, and coordinates the planning and execution of Infrastructure Monitoring-related service delivery and business growth activities.
Demonstrates outstanding written and verbal communication skills. Effective at resolving conflicts between functional teams in a manner that drives productivity and minimizes attrition.
Well-versed in an array of Infrastructure monitoring tools and services with a comprehensive understanding of strategy, engineering, and sustainment.
Leads technical architecture, configuration, and deep integrations across the core OpenText ITOM suite, specifically:
OpenText SiteScope for agentless application and infrastructure monitoring.
OpenText Operations Bridge Manager (OBM) for event management, correlation, and event-driven automation.
OpenText Operations Agents for deep OS and system performance metric collection.
OpenText OPTIC (Operations Bridge / Data Lake) for centralized analytics and reporting.
OpenText Universal CMDB (uCMDB) for configuration management, dependency mapping, and Automated Service Modeling (ASM).
Seamless inter-module integrations across SiteScope, OBM, Operations Agents, OPTIC, and uCMDB to ensure end-to-end IT Service visibility.
Analyzes monitoring service delivery metrics and technical configurations to lead the team in providing recommendations on optimal alternatives.
Provides managerial guidance for directing and monitoring information systems operations.
Leads the identification and diagnosis of complex problems affecting network, systems, database, and application performance using enterprise monitoring tools.
Ensures the team is highly capable of troubleshooting data center systems and applications, providing empirical data and recommendations to improve overall system health.
Qualifications
Job Requirements
Operational mindset with a passion for problem-solving in a complex environment across all Infrastructure operational levels of a large Federal Department/Agency.
Operating Systems Expertise: Intimate familiarity and hands-on operational knowledge of enterprise OS environments, including Windows Server 2019 and above, as well as Red Hat Enterprise Linux (RHEL) 9 and above.
Protocol & Database Familiarity: Hands-on experience with SNMP (v2c/v3 traps, polling, and MIB management) and SQL (database querying, performance metric collection, and monitoring integration).
Proven ability to work with a variety of customer stakeholders to manage priorities and projects while holding program teams accountable to deliverables.
Hands-on experience managing contractual deliverables, ticket queues, and ticket quality (ServiceNow familiarity is required).
Demonstrated expertise handling major incidents and critical situation problem resolutions.
Proven leadership in technical landscape cutovers and production operational support spanning the entire lifecycle of strategic platforms, portfolios, and enterprise solutions.
Strong commitment to ensuring internal customer satisfaction by understanding strategic/tactical needs, taking action to close technical gaps, and positively influencing stakeholder perceptions of infrastructure services.
Proven experience serving as a leader, coach, and mentor in an infrastructure operations environment.
Required Experience & Qualifications
Education & Experience Limits:
Bachelor's degree and fourteen (14) years or more of experience; OR
Master's degree and twelve (12) years or more of experience; OR
PhD / JD and nine (9) years or more of experience.
Management Experience: At least 8 years of management experience with an emphasis on Infrastructure programs/projects, including mission-critical systems implementation and solution development.
Executive Interfacing: At least 3 years of experience interfacing with and presenting to high-level executives.
Scale Management: At least 4 years of proven experience managing an enterprise program delivering Infrastructure Operations Support Services.
Core Technical Expertise: Hands-on operational experience and architectural oversight of the OpenText Monitoring Suite (SiteScope, OBM, Operations Agents, OPTIC, uCMDB, and their corresponding module integrations). Additional Skills & Preferred Knowledge
Knowledge of secondary enterprise monitoring, observability, and APM tools such as Dynatrace, SolarWinds, and AWS CloudWatch is strongly preferred.
Effective team leadership skills, including risk management, skill development, task prioritization, performance management, and mentoring/coaching cross-functional team members.
Ability to work independently and manage multiple demands on time within a cross-functional, hybrid operational environment.
Strong collaboration skills utilizing a solutions-oriented and customer-service-driven approach.
Clearances & Eligibility
Must be a U.S. Citizen or Permanent Resident (Green Card Holder).
Ability to successfully attain and maintain Public Trust clearance.
About SAIC
Science Applications International Corporation (SAIC) is a technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 26,000 employees and operates in more than 70 countries. The company was founded in 1969 and is headquartered in Reston, Virginia. SAIC provides services to the U.S. government, including the Department of Defense, the intelligence community, and civilian agencies. The company also serves commercial customers in the healthcare, energy, and financial services sectors.
