5-7 years of IT operations experience, preferably in a growing organization.
Hands-on experience with Okta and Google Workspace, including SSO and MFA.
Proficient in managing macOS devices using MDM solutions like Addigy or Jamf.
Strong troubleshooting skills with a focus on root cause analysis.
Experience with networking fundamentals such as DNS and VPN troubleshooting.
Ability to automate tasks using scripting or APIs.
Excellent communication skills for supporting diverse teams.
Responsibilities
Own the end-to-end onboarding and offboarding processes for employees.
Resolve hardware, software, and networking issues for team members.
Enhance identity and access management for secure employee access.
Manage and maintain the employee device fleet, ensuring security and compliance.
Oversee software administration, including licenses and renewals.
Collaborate with business teams to develop internal applications and integrations.
Work with security and engineering teams to ensure endpoint security and audit readiness.
Benefits
Medical, Vision, and Dental insurance.
401K match.
Unlimited PTO.
Annual offsite events.
Early-exercise stock options.
12 weeks fully paid parental leave (US).
Full Job Description
The role at Blacksmith
Were hiring our first IT Operations Engineer to own the systems and workflows our employees rely on. Youll shape how IT operates at Blacksmith, from onboarding and device management to identity, access and day-to-day support.
This is a hands-on role with broad ownership. Youll solve problems for teammates, automate recurring work, and build processes that scale with the company. Youll also partner with security and engineering to keep our devices, accounts and internal tools secure.
What youll be doing
Own onboarding, role changes and offboarding end to end, including device procurement, setup and recovery, account provisioning and timely access removal.
Resolve employee issues across hardware, software, networking and accounts, and turn recurring problems into reliable, self-service or automated workflows.
Operate and improve identity and access management, ensuring employees have the access they need and nothing more.
Manage our employee device fleet, including automated enrollment, patching, disk encryption and inventory.
Own software administration, licenses and renewals, keeping track of the tools we use and who has access to them.
Partner with business teams to build and maintain internal apps and integrations that simplify their work.
Partner with security and engineering on endpoint security, access controls and audit readiness, and maintain clear employee guides and operational runbooks.
Youre a good fit if you have
A resourceful approach to troubleshooting and the persistence to work through unfamiliar problems using documentation, investigation and vendor support.
A genuine interest in helping people, with the patience and communication skills to support technical and non-technical teammates.
A track record of proactively identifying problems and driving them through resolution without waiting for direction, addressing root causes while managing competing priorities.
Hands-on experience administering Okta and Google Workspace, with a solid understanding of SSO, MFA, SCIM provisioning and least-privilege access.
Experience managing a macOS fleet with Addigy or another MDM, such as Jamf or Kandji, including automated enrollment through Apple Business Manager.
Working knowledge of networking fundamentals, including DNS, DHCP, Wi-Fi and VPN troubleshooting.
Experience running employee onboarding, offboarding and IT support in a growing organization.
The ability to automate repetitive work through scripting, APIs or workflow tools.
Strong comfort using coding agents to develop and debug internal tools, integrations and automation, while reviewing changes and validating results.
Bonus
Youve built or scaled an IT function, or led migrations, tool rollouts or process redesigns in a growing organization.
Youve supported security or compliance work, such as SOC 2, endpoint security or incident response.
Youve managed identity or other IT systems through infrastructure as code.
Youve built internal applications or tools for business teams, translating their needs into practical, maintainable solutions.
