Work Location:Toronto, Ontario, Canada
Hours:37.5
Line of Business:Technology Solutions
Pay Details:$69,700 - $98,400 CAD
The IT Operations Analyst IV role responsible for supporting day-to-day technology operations, asset management, reporting, process governance, and administrative activities within a fast-paced warehouse environment. Working as part of a team of approximately 14 employees, the successful candidate will combine advanced technical knowledge with strong analytical, organizational, and documentation skills to improve operational visibility, data accuracy, service delivery, and process consistency.
Key Responsibilities- Support daily IT operations and administrative activities in a high-volume warehouse environment, ensuring priorities, Service Now requests, and operational deliverables are completed accurately and on time.
- Utilize Service Now to create reports/ process ticket management
- Manage hardware asset lifecycle activities, including receiving, inventory control, asset tracking, deployment, transfers, audits, reconciliation, recovery, and disposal.
- Develop, maintain, and enhance Power BI dashboards and reports that present operational performance, inventory status, service metrics, trends, exceptions, and key performance indicators.
- Use SCCM to support device inventory, collections, software deployment, compliance monitoring, reporting, and troubleshooting.
- Administer and monitor Absolute Agent capabilities to support endpoint visibility, device tracking, compliance, and asset recovery requirements.
- Create, update, and govern process documentation, standard operating procedures, work instructions, knowledge articles, and operational reference materials.
- Maintain organized and current content in Confluence, including team procedures, process maps, support documentation, and knowledge repositories.
- Analyze operational data, identify gaps or recurring issues, and recommend practical improvements that increase efficiency, accuracy, and control.
- Coordinate work across internal teams, warehouse personnel, vendors, and other stakeholders to resolve issues and meet service-level expectations.
- Support periodic physical inventory counts, audits, quality reviews, and reconciliation activities, investigating discrepancies through to resolution.
- Prepare status reports, meeting materials, action logs, trackers, and other administrative documentation for operational and leadership review.
- Assist with projects, process changes, technology rollouts, and continuous improvement initiatives, including schedule, risk, issue, and action tracking.
- Promote adherence to security, safety, data-handling, and asset-management policies and procedures.
- Provide guidance and knowledge sharing to team members and act as a senior operational resource when complex issues arise.
Required Qualifications- Five or more years of progressive experience in Service Now, hardware asset management, endpoint support, technology logistics, or a related discipline.
- Advanced hands-on experience with Service Now, Power BI, including data modelling, dashboard development, visualization, data validation, and report maintenance.
- Strong experience with IT Asset Management (ITAM) practices and controls across the hardware lifecycle.
- Service Now IT service management (ITSM)/ IT Infrastructure Library (ITIL) Certification
- Proven experience using Microsoft SCCM for endpoint management, inventory, reporting, software distribution, or compliance activities.
- Practical experience with Absolute Agent or a comparable endpoint visibility and recovery platform.
- Strong proficiency with Confluence and the development of clear process documents, standard operating procedures, work instructions, and knowledge articles.
- Excellent analytical and problem-solving skills, with close attention to data quality and operational detail.
- Strong written and verbal communication skills, with the ability to communicate effectively with technical and non-technical stakeholders.
- Demonstrated ability to prioritize multiple assignments, meet deadlines, and adapt quickly in a fast-paced environment.
- Strong proficiency with Microsoft Office applications, particularly Excel, Outlook, Word, PowerPoint, and Teams.
Preferred Qualifications- Post-secondary education in Information Technology, computer science, business operations, supply chain, or a related field, or an equivalent combination of education and experience.
- Project management experience or formal project management training is considered an asset.
- Experience supporting IT operations in a warehouse, logistics, distribution, or other high-volume environment.
- Experience partnering with vendors and cross-functional technology or business teams.
- Technical Certificate A+
- Experienced troubleshooting/ Imaging/ repairing/ warranty validation
Work Environment- This role operates in a fast-paced warehouse setting and requires regular collaboration with a team of approximately 14 employees. The position balances desk-based reporting, documentation, coordination, and administrative work with operational support on the warehouse floor. The successful candidate must be comfortable managing changing priorities, responding to time-sensitive requirements, and following applicable workplace safety and security procedures.
Core Competencies- Operational ownership and accountability
- Data analysis and reporting
- Asset lifecycle discipline
- Process documentation and continuous improvement
- Planning, organization, and administrative accuracy
- Stakeholder collaboration and customer service
- Adaptability and sound judgment under pressure
- Clear communication and knowledge sharing
Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & OnboardingWe will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):Sans Objet
