Gastro Health

IT Manager - Support

Gastro Health • $80K — $110K *
Miami, FL 33186In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • BA degree preferred, AS degree required
  • A+ Certified preferred
  • Experience with personal computers, networks, and related hardware/software
  • Proficient in MS Server environments and MS Office applications
  • Strong communication skills for non-technical personnel
  • Ability to multitask and critically think

Responsibilities

  • Manage daily operations of the IT support team
  • Allocate workload based on team strengths
  • Onboard new employees effectively
  • Manage client relationships and resolve issues
  • Document issues and resolutions using help desk software
  • Assist the team with IT-related projects
  • Monitor adherence to policies and procedures

Benefits

  • Great work/life balance
  • No weekends or evenings - Monday through Friday
  • Paid holidays and time off
  • Opportunities for advancement in a growing team
  • Comprehensive benefits package including medical, dental, and vision
  • 401(k) retirement plan with contributions
  • Access to employee discounts on entertainment and more
Full Job Description
IT Manager - Support leads the day-to-day operations of the IT support team, ensuring the delivery of efficient, high-quality
technical assistance to internal clients and staff. This leadership role is responsible for overseeing the help desk, managing support
workflows, and serving as the escalation point for complex or critical technical issues. The IT Manager - Support will coordinate
support services across all locations, ensuring adherence to service level agreements (SLAs) and company policies. This position also
plays a key role in onboarding new employees, allocating workload to maximize team strengths, and driving continuous
improvement across support functions.

This role offers:
  • A great work/life balance!
  • No weekends or evenings -- Monday thru Friday
  • Paid holidays and paid time off
  • Rapidly growing team with opportunities for advancement
  • Competitive compensation
  • Benefits package

IT Manager responsibilities are:
• Day to day management of effective and efficient support services which meet the needs of our clients
• Allocate workload to fully utilize every employee's talent
• Ensure that new hires are on-boarded effectively and in line with our training procedure
• Effective management of the client relationship and resolution of client issues
• Utilize help desk software to document problems, resolutions, and closures
• Assist IT team with any projects that relate to IT needs for Gastro Health
• Ensure team adherence to all team, account, and client policies and procedures
• May develop technical and user instructions and documentation and provide training on new or changed applications for all
employees
• Provide regular constructive feedback on performance/development and address poor/mediocre performance in a timely
manner
• Recognize high performers to maintain motivation and retain key talent
• Oversee the request and incident tickets related to client services support and act as an escalation point for urgent and
complex support issues. Ensures timely and appropriate response to meet service level agreements. Determines root cause
of issues and communicate appropriately to internal and external customers.
• Answering, evaluating, and prioritizing incoming telephone, email and self-service requests for assistance from end-users
• Diagnosing and resolving end-user issues regarding printers, PC hardware, email, Internet, VPN and local area network
access
• Escalating Help Desk issues, especially

IT Manager requirements are:

  • BA degree preferred, AS degree required
  • A+ Certified preferred
  • Experience in installing, configuring, and maintain personal computers, networks, and related hardware and software
  • Working knowledge of PC and server hardware configurations, maintenance and troubleshoo
  • Working knowledge of MS Server environments (2016, 2012, 2008), MS Office 365, MS operating systems (Windows 10, 8,
    7), Terminal Services (MS Remote Desktop Protocol and/or VNC); SSH Protocol, MS Office Suite (Word, Excel, Outlook,
    PowerPoint)
  • Ability to communicate technical information to non-technical personnel.
  • Ability to install, configure, and maintain personal computers, networks, and related hardware and software.
  • Ability to learn and support new hardware, software, and operating systems.
  • Multitasking is a key trait required.
  • Critical thinker.
  • Customer Service skills should be polished and a must.
  • Effective Communicator.
  • Knowledge of HIPAA laws as they pertain to the use of computer software.
  • Organization and documentation management.
  • Self-directed.
  • Skill in organizing and establishing priorities.
  • Strong verbal and written communication skills.
  • Team Player.
  • Work independently without direct supervision.
  • Should be able to work on a task-oriented basis.

We offer a comprehensive benefits package to our eligible employees:,

  • Medical
  • Dental
  • Vision
  • Spending Accounts
  • Life / AD&D
  • Disability
  • Accident
  • Critical Illness
  • Hospital Indemnity
  • Legal
  • Identity Theft
  • Pet
  • 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
  • Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees
  • Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.


About Gastro Health

Gastro Health is a leading medical group made up of the finest physicians and allied health professionals in South Florida specializing in the treatment of gastrointestinal disorders, nutrition, and digestive health. With locations throughout Miami-Dade, Broward, Palm Beach, and St. Lucie counties, Gastro Health is committed to providing its patients with the highest quality care possible.
Learn more about Gastro Health
Size
1,500 employees
Industry
Healthcare
Net Income
$10 million
Founded
2006
5 Year Trend
+20%
Revenue
$200 million
* Ladders Estimates

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