Job Description

Job Title: IT Manager
Location: West Palm Beach, FL (On-Site)
Department: Operations
Reports To: Chief of Staff
Position Summary

The IT Manager is responsible for ensuring that technology is never the reason O'Keefe Media Group fails to execute its mission. This role owns the reliability, security, and continuous improvement of the organization's technology infrastructure, communications systems, audiovisual equipment, and end-user support.

Success is measured by system reliability, operational readiness, cybersecurity, and the elimination of technical obstacles that interrupt journalism, production, or business operations.

Primary Outcomes
Deliver a Reliable Technology Environment

Ensure employees can perform their work without interruption by maintaining highly reliable networks, internet connectivity, workstations, servers, and business systems.

Success looks like:

• Zero downtime during business operations
• Stable internet connectivity throughout the facility
• Rapid resolution of technical issues
• Zero production delays caused by technology failures
• Perform quarterly network performance audits

Build a Secure Technology Environment

Protect company personnel, communications, intellectual property, investigative material, and digital infrastructure through proactive cybersecurity practices.

Success looks like:

• No preventable cybersecurity incidents
• Remediate critical vulnerabilities within 48 hours
• Deliver a multi-factor authentication policy and maintain 100% compliance
• Strong access controls and user permissions
• Quarterly security reviews, staff training, and risk mitigation

Optimize Company Communications

Implement and maintain communication platforms that improve collaboration while reducing friction across departments.

This includes platforms such as:

• Microsoft 365
• Google Workspace
• VOIP systems
• Internal messaging
• Conference room technology

Success looks like:

• Deliver and maintain 99.9% uptime for communication services
• Complete employee adoption
• Zero preventable communication failures
• Standardized collaboration tools
• Successfully implement new communication improvements as approved by leadership

Maintain Mission-Ready Production Technology

Ensure all conference rooms, podcast studios, livestream equipment, editing suites, and audiovisual systems remain fully operational and immediately available for production.

Success looks like:

• Complete preventative maintenance on all A/V systems quarterly
• Resolve production-critical equipment failures within one hour
• Zero production cancellations or reschedules due to preventable IT failures
• All field equipment inspected before field operation.

Improve Technology Infrastructure

Continuously evaluate, modernize, and simplify the organization's technology stack to increase efficiency while reducing costs and technical debt.

Success looks like:

• Improved employee productivity
• Reduced recurring technical issues
• Lower long-term support costs
• Technology scales with organizational growth

Deliver Exceptional Internal IT Support

Provide responsive, professional support that allows employees to stay focused on journalism rather than technology problems.

Success looks like:

• Respond to critical support requests within 15 minutes
• High employee satisfaction
• Reduce repeat support requests to zero within 6 months

Standardize Technology Infrastructure

Create a scalable, secure, and standardized technology environment.

Success looks like:

• Maintain an accurate inventory of 100% of company technology assets
• Standardize workstation deployments for all employees
• Ensure new employees are fully provisioned before their first day
• Complete annual lifecycle replacement recommendations for aging equipment

Qualifications

• Experience: 5+ years of progressive IT experience, including network administration, systems management, cybersecurity, and end-user support. Previous IT leadership or management experience preferred.
• Technical Expertise: Strong knowledge of Microsoft 365, macOS, networking (firewalls, switches, Wi-Fi, VPNs), cloud services, VoIP, device management, backup and disaster recovery, and cybersecurity best practices.
• A/V & Production Support: Experience supporting podcast studios, live streaming, conference room technology, video conferencing, and professional audio/video equipment. Ability to troubleshoot production-critical issues quickly.
• Security: Demonstrated experience implementing cybersecurity controls, endpoint protection, access management, multi-factor authentication, and disaster recovery planning.
• Education & Certifications: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Relevant certifications are a plus.
• Core Competencies: Strong problem-solving, communication, and organizational skills with the ability to prioritize competing demands, lead technology improvements, and deliver reliable, secure systems that enable mission success.