SummaryWe are seeking an experienced IT Manager to oversee and support our organization's technology infrastructure across multiple restaurant locations, including point-of-sale systems, mobile device management, network security, connectivity, and day-to-day IT operations.
Key Responsibilities- Administer Office 365 environment, including Azure, Entra ID, and SharePoint
- Administer and support mobile device management (MDM) software for iPads and laptops
- Manage network infrastructure using Meraki (firewalls, switches, and access points)
- Implement and maintain security protocols across all company devices and networks
- Troubleshoot security systems (cameras and alarm pads)
- Troubleshoot network and internet connectivity issues at store locations to minimize downtime
- Provide regular hands-on IT support to end users (hardware, software, network issues)
- Manage, maintain, and troubleshoot POS systems (Aloha or Toast preferred) across multiple locations
- Support multiple sites/locations, coordinating IT needs across the organization
- Monitor systems for security vulnerabilities and ensure compliance with best practices
- Document IT processes, procedures, and system configurations
- Provide on-call/after-hours support as needed to address urgent IT or POS issues
Required Qualifications- 5+ years of experience in an IT management or senior IT support role (preferred)
- Hands-on experience with Aloha or Toast POS systems (preferred)
- Experience with mobile device management (MDM) platforms for iOS and laptop devices
- Strong understanding of IT security protocols and best practices
- Familiarity with Meraki networking hardware and dashboard administration
- Experience administering Office 365, Azure, Entra ID, and SharePoint
- Experience managing or supporting security systems (cameras, access control)
- Experience supporting multi-site/multi-location IT operations
- Strong troubleshooting and customer service skills for end-user IT support
- Willingness to travel to store locations as needed
- Availability for on-call/after-hours support outside standard business hours
Preferred Qualifications- Relevant IT certifications (CompTIA, Microsoft, Cisco/Meraki, etc.)
- Experience in the restaurant/hospitality industry
Benefits:- Medical Insurance
- Vision & Dental
- Life Insurance
- Parental Leave
- 401K with company match,
- Vacation/PTO
- Paid Parental Leave
- FSA
- HSA
- HRA
- Employee Discounts
- Perks Program
Base Salary Depending on experience $85,000-90,000 with yearly discretionary bonus.Pay Range: $85,000 - $90,000 per hour
