Overall summary: Partner with IT Team to align company information technology with strategic direction and support IT processes and procedures. Including, but not limited to Point of Sale (Aloha), VOIP Phones, Cellular, PC's, Mac's, Tablets, Printers, Networking and Internet connectivity. Required Training/Experience/Education • Guest 1st Mentality • Fully engaged, service minded attitude • College degree preferred, but not necessary • Computer expertise (Aloha, Excel, Windows, POS, etc.) • Basic Networking skills • Support or troubleshooting background • Aloha experience in any capacity required Minimum Qualifications • Must be alert to needs of supervisor and co workers • Command of the English language • Available to work 55+ hour work week (Occasional Nights and weekends required) • Must be able to sit and stand for 8-10 hours • Office out of Addison, TX with the ability to travel 20% when needed • Outstanding verbal, written and multi-tasking skills • Ability to create momentum and foster organizational change • Strong conflict resolution skills • Strong business acumen • Able to solve problems by identifying root causes and negotiating satisfactory resolution • Able to influence change by leveraging strong working relationships built on trust Qualifications Responsibilities & Duties • Believes in and follows all Employee Handbook standards and expectations. • 100% focus and dedication to Louie is, I am Louie, Louie's House Rules and Louie's Management philosophies • Conducts end-user training, including on-site and New Store Opening training • Responsible for the proper use and maintenance of BLRO IT Ticket System. • Supports and meets company objectives. • Executes/implements new/upgraded information systems adhering to plans, procedures, deadlines, and accountabilities • Evaluates and implements IT procedures and equipment for maximum efficiency and cost containment. • Ensures users/customers are provided professional, courteous, and timely support and service. • Stays abreast of trends and regulations to ensure effectiveness and compliance. • Executes company Disaster Recovery Plan as needed • Performs other related duties as assigned by management. • Completes assigned tasks and goals in a timely manner Additional Information Apply online at http://recruiting.talentreef.com/bar-louie