IT Lead - Systems & Support Location: Cerritos, CAPosition SummaryGolden Star Technology (GST) is seeking an experienced
IT Lead - Systems & Support to oversee and enhance our internal technology environment. This hands-on role combines
IT infrastructure, systems administration, end-user support, cybersecurity, collaboration technologies, AV systems, and AI-driven solutions.
The ideal candidate is a proactive problem solver who can support employees, manage Microsoft 365 technologies, lead technical projects, and identify innovative solutions that improve business operations and productivity.
Key Responsibilities- Administer and support Microsoft 365, Exchange Online, Outlook, Teams, SharePoint, OneDrive, Active Directory, and Microsoft Entra ID
- Manage user accounts, permissions, onboarding/offboarding, device deployment, and endpoint management
- Provide Tier II/III support for desktops, laptops, software, printers, networking, and business applications
- Maintain and troubleshoot conference room technology, Microsoft Teams Rooms, AV equipment, and collaboration tools
- Support surveillance camera systems, video management platforms, and related network infrastructure
- Assist with networking, Wi-Fi, servers, backups, cloud services, and system reliability initiatives
- Implement and maintain cybersecurity best practices, including MFA, endpoint protection, and access controls
- Lead technology improvement projects from planning through implementation and documentation
- Drive adoption of Microsoft collaboration tools and workflow automation solutions
- Evaluate, implement, and support AI-powered tools that improve employee productivity and operational efficiency
- Partner with vendors and internal stakeholders to resolve issues and deliver technology solutions
Required Qualifications- 5+ years of experience in IT Systems Administration, Systems Engineering, Infrastructure Support, or Senior Help Desk/Desktop Support
- Strong experience with Microsoft 365 Administration in a Windows-based environment
- Hands-on experience with Active Directory, Microsoft Entra ID (Azure AD), Exchange Online, and user access management
- Knowledge of networking, endpoint management, security technologies, and troubleshooting methodologies
- Experience supporting collaboration technologies, AV systems, and end-user computing environments
- Strong project management, communication, and problem-solving skills
- Ability to manage multiple priorities while delivering exceptional internal customer support
Preferred Qualifications- Microsoft Intune and endpoint management solutions
- Microsoft Teams, SharePoint, and collaboration platform administration
- Microsoft Teams Rooms and conference room AV support
- IP surveillance cameras and video management systems
- PowerShell, Power Automate, or workflow automation tools
- Experience implementing AI, automation, or productivity-enhancing technologies
- Microsoft certifications (M365, Azure, Intune, or related technologies)
Compensation & Benefits:- Competitive salary
- Medical, dental, and vision coverage
- 401(k) plan
- Paid vacation
- Additional company perks
