Job Summary
The IT Infrastructure Assessment Lead / Consultant is responsible for conducting infrastructure assessments across teams in Brazil and Mexico to document the current environment, identify gaps against Global and US standards, assess risks, and develop improvement recommendations and a high-level roadmap. The role involves interviewing technical stakeholders, reviewing documentation, gathering evidence, coordinating with subject matter experts (SMEs), and organizing assessment findings across multiple infrastructure domains. The consultant will work across network, server, virtualization, storage, cloud, security, and IT service management (ITSM) areas without needing to be a subject matter expert in every domain. The position requires strong analytical, documentation, communication, and project coordination skills to deliver clear, fact-based findings and recommendations.
Key Responsibilities
• Conduct interviews with IT infrastructure teams in Brazil and Mexico to understand the current environment, operational practices, and technology landscape.
• Review technical documentation and gather relevant information and evidence to support infrastructure assessments.
• Document the current state of infrastructure environments and compare findings against Global and US standards.
• Identify infrastructure gaps, risks, compliance concerns, and opportunities for improvement.
• Develop practical improvement recommendations and high-level roadmaps based on assessment findings.
• Coordinate with SMEs across network, server, virtualization, storage, cloud, security, and ITSM domains to validate findings and address knowledge gaps.
• Identify missing information, clarify assumptions, and request additional documentation or evidence from technical stakeholders.
• Organize assessment results into structured documentation covering Current State, Standard or Target State, Findings, Gaps, Risks, and Recommendations.
• Manage assessment data and findings in Excel and prepare reports and presentations using PowerPoint and Word.
• Coordinate stakeholders, SMEs, meetings, open questions, and action items across multiple countries and organizations.
• Communicate technical findings clearly to management and non-technical stakeholders.
• Balance Global standards with local regulations and operational constraints when developing recommendations.
• Document issues objectively based on facts and risks rather than assigning blame.
• Support the development of migration plans, improvement roadmaps, and high-level budgets as required.
Required Qualifications
• 5-8 years of broad IT infrastructure knowledge, including a general understanding of multiple domains such as network, server, virtualization, storage, cloud, security, and ITSM.
• 5-8 years of experience in assessments or improvement initiatives, including current-state assessments, infrastructure modernization, cloud migration, operational improvement, or roadmap development.
• 5-8 years of experience in interviewing and information gathering, including interviewing technical stakeholders, identifying missing information, and requesting relevant documentation and evidence.
• 5-8 years of analytical and documentation experience, including organizing Current State, Standard or Target State, Findings, Gaps, Risks, and Recommendations.
• 5-8 years of experience developing deliverables, including managing assessment results in Excel and preparing reports or presentations in PowerPoint or Word.
• 5-8 years of project coordination experience, including coordinating stakeholders, SMEs, meetings, open questions, and action items across multiple countries and organizations.
• 5-8 years of business-level English proficiency, with the ability to participate in meetings, conduct interviews, review technical documents, and prepare meeting notes and findings in English. Native-level English is not required.
• Ability to work across multiple infrastructure domains and collaborate with SMEs to address areas outside one's own technical expertise.
• Strong analytical and problem-solving skills, with the ability to structure assumptions and open questions when information is incomplete.
• Ability to communicate technical findings clearly and objectively to management and non-technical stakeholders.
Preferred Qualifications
• Experience in banking, insurance, securities, or other regulated industries.
• Experience with Global IT standards, country assessments, or international infrastructure standardization.
• Technical depth in at least one area, such as network, server, VMware, AWS, databases, ITSM, or ServiceNow.
• Experience developing migration plans, infrastructure improvement roadmaps, or high-level budgets.
• Basic understanding of security, business continuity, disaster recovery, audit, or regulatory requirements.
• Japanese, Spanish, or Portuguese language skills.
• Ability to determine when and how to involve the appropriate SME.
• Ability to balance Global standards with local regulations and operational constraints.
• Relevant certifications such as AWS, ITIL, PMP, CCNA, or ServiceNow.
