Coder is looking for an experienced and detail-oriented IT Generalist to join our growing team. This is a full-time role ideal for someone who thrives in a fast-paced, hands-on environment. You'll be the go-to person for user support, SaaS administration, and IT infrastructure, playing a key role in ensuring our team stays productive, secure, and well-equipped.

You'll work closely with the larger IT team to keep things running smoothly - from onboarding new hires to managing devices and licenses to supporting SOC 2 compliance initiatives. If you're a strong communicator with a passion for IT operations and solving real problems for real people, this role is for you.

This position follows a hybrid work model. Candidates should be local and able to work from our local office on a regular weekly basis, with scheduling flexibility.

What you'll do here

• Act as the first line of IT support for employees via Slack and our internal ticketing system
• Manage user onboarding/offboarding, including account provisioning through Okta and license management via our SaaS management systems
• Administer and maintain core tools like Google Workspace, Slack, Jamf, 1Password, and other business-critical SaaS apps
• Set up and manage macOS hardware inventory, including procurement, configuration, and asset tracking
• Support SOC 2 and GDPR compliance by following processes for access controls, audits, and data security
• Help scale IT operations as we grow - identify gaps, recommend tooling, and streamline support workflows
• Document processes and contribute to internal knowledge bases to improve self-service and transparency

What we're looking for

• Have 2-4 years of experience in IT support or systems administration
• Are proficient with Okta, Google Workspace, Slack, Zoom, and Apple device management (Jamf preferred)
• Are comfortable working independently in a remote environment and prioritizing across a variety of IT tasks
• Have a security-first mindset and understand the importance of access controls and audit trails
• Enjoy solving problems for end users and improving their day-to-day experience with technology
• Have experience with or interest in supporting compliance frameworks like SOC 2

Bonus tacos if you have

• (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!)
• Used tools like Lumos, Drata, Rippling, 1Password, or Slack-based ticketing systems

Interview process

We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders.

AI use during the interview process

As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process.

Not permitted: Using AI assistance during conversational interviews.

Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.

Our use of AI in hiring

We use AI tools to help manage our recruitment process efficiently and fairly. Specifically:

• Ashby helps us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first.
• Granola takes notes during our interview calls so our team can focus on the conversation with you.

All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models.

In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby.

If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact [redacted].