Essential Functions

• Trouble shooting daily operational system issues to define root cause and define temporary/permanent solutions
• Work with the business to understand and document requirements, determine design and approach, configure, and test various applications to deliver and support business needs
• Ability to work  in fast paced, dynamic environment collaboratively with a cross-functional team and manage minor project implementations
• On-going analysis of the supply chain process to identify opportunities for process and system improvements, efficiency gains, and cost reduction through the use of various supply chain applications and data mining tools
• Organize, schedule and run meetings to identify supply chain opportunities and system needs
  • Interacting with multiple departments including but not limited to  IT, Accounting, Finance, Transportation, Customer Service, Planning, Distribution, and Production
  • Documenting meeting minutes, action items, issues, and risks
• Documenting requirements, process flows, new functionality, and creation of SOP/training materials
• Training super and end users on new functionality and process changes
• Ability to plan, track, escalate, and deliver upon tasks and timelines assigned
• Available for 24/7 support (scheduled and off hours)
• Review system design approaches to ensure they fully meet the business requirements
• Write use cases, business rules, and other artifacts such as swim lane diagrams and activity flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirements
• Produce key documents, both in written and presentation format
• Excellent problem solver with the ability to keep many driving factors and requirements in focus
• Monitor and improve process and technology and provide insights into overall status
• Strong communication and documentation skills, ability to communicate and interact at executive and junior levels
• Review system design approaches to ensure they fully meet the business requirements
• Write use cases, business rules, and other artifacts such as swim lane diagrams and activity flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirements.
• Produce key documents, both in written and presentation format.
• Excellent problem solver with the ability to keep many driving factors and requirements in focus
• Monitor process and technology and provide insights into overall status
• Train business users on new process and functionality
• Strong communication and documentation skills, ability to communicate and interact at executive and junior levels
• End to end Project Management throughout the project lifecycle: including administration, planning, configuration, testing, training, implementation, support, and change management
• Trouble shooting systemic and operational system issues to define root cause and determine temporary/permanent solutions
• Work with application vendors to identify/resolve application defects
• Work with internal and external stakeholder to identify system enhancements and gaps to design and build a sustainable solution
• Guide other IT resources as needed
• Proactively identify and address defects/issues independently
• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

• Minimum Qualifications:
  • 2 Years  – Experience in Field or similar manufacturing environment
  • 2 Years  – Experience in Position
  • 2 Years  – Experience managing people/projects

*experience may include a combination of work experience and education

• Preferred Qualifications:
  • 4 Years – Experience in Field or similar manufacturing environment
  • 4 Years  – Experience working in Position              
  • 2 Years – Experience managing people/projects

       *experience may include a combination of work experience and education

Competencies

This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:

• Lead Like an Owner
  • Makes safety the number one priority
  • Keeps alert for safety issues and escalates immediately
  • Effectively prioritizes tasks based on department goals
  • Shows respect to others and confronts interpersonal issues directly
  • Prioritizes resolution of customer issues effectively
  • Responds promptly and honors commitments to internal and external customers
• InnovACT
  • Makes recommendations to continuously improve policies, methods, procedures, and/or products
  • Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
  • Increases performance through greater efficiency
• Find a Way
  • Seeks to develop technical knowledge through learning from other experts
  • Understands interdepartmental impact of individual decisions and actions
  • Seeks solutions rather than placing blame
• Empowered to be Great
  • Consistently looks for ways to improve one’s self through growth and development opportunities
  • Communicates clearly and promptly up, down, and across
  • Communicates effectively to manage expectations

Additionally, the IT Analyst is expected to demonstrate:

• Analyze and develop solutions addressing customer needs
• Experience in Business Analysis
• Overall high degree of professionalism
• Strong team-oriented interpersonal skills including facilitation and the ability to effectively interface and work with a wide variety of people.
• Must work independently
• Strong analytical, problem-solving skills and critical thinking skills
• Ability to translate complex business needs into use case models
• Ability to manage multiple priorities and projects
• Strong written and verbal communication skills including the ability to provide detail documentation of a technology incident
• Proficient computer skills (i.e. Microsoft Office, Outlook)
• Excellent interpersonal, communications and analysis skills, planning and organizational proficiency and good business judgment
• Ability to delivery effective and professional presentation to peers, management and other professionals within our field

Education

Minimum Required:

• Bachelor’s Degree in Supply Chain, Transportation, Manufacturing, Computer Science or Engineering,  related field, or equivalent work experience

Preferred (Optimal Candidate):

• Master’s Degree in Supply Chain, Transportation, Manufacturing, Computer Science or Engineering, or related field or equivalent work experience

Certification/License:

• Required:            NA
• Preferred:           NA

Foreign Language

• Required:            NA
• Preferred:           NA

Typical Compensation Range

Benefits

Our Total Rewards package is thoughtfully designed to support both you and your family:

Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.

• Paid Time Off for holidays, sick time, and vacation time
• Paid parental and caregiver leaves
• Medical, including virtual care options
• Dental
• Vision
• 401(k) with company match
• Health Savings Account with company match
• Flexible Spending Accounts
• Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
• Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
• Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
• Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc. 
• Tuition reimbursement, college savings plan and scholarship opportunities
• And more!