Knowledge of system security protocols like IDS, VPN, NGFW
Experience with network monitoring and performance analysis tools
Strong understanding of TCP/IP and related networking protocols
Responsibilities
Engage with network vendors to recommend system improvements
Design, install, and configure networking equipment to meet operational needs
Develop and maintain network standards and documentation
Perform daily monitoring of networking hardware and connectivity
Provide Tier II/III support and troubleshoot/customer escalations
Oversee the development of network performance evaluation criteria
Maintain business continuity and disaster recovery plans
Benefits
Collaborative work environment
Opportunity to impact patient care through technology
Exposure to a variety of enterprise technologies
Professional development and training opportunities
Flexible work arrangements as needed
Full Job Description
Description
The IT Network Engineer is responsible for connecting PHC with its growing network of clinics, as well as administrative sites, remote (AWS) data centers, local data centers, 3rd party vendors and partners to provide excellent patient care to all our patients. The IT Network Engineer designs, maintains, and ensures our network is secure and reliable by adhering to organizational values and industry standards and works closely within the IT Systems Administration team.
Areas of Responsibility:
Networking Engineering and Provisioning:
Engage with Network vendors, review invoices & contracts, recommend system improvements and processes, in-line with established business goals
Design and install new / rebuild existing network equipment and configure switches, routers, wireless, WebEx calling, etc. in accordance with standards and project/operational requirements
Develop and maintain installation and configuration procedures
Contribute to and maintain network standards
Research innovative, and where possible automated approaches for networking tasks
Identify processes that leverage our resources and provides economies of scale
Management of existing networking devices such as switches, routers, circuits, wireless etc. in accordance with standards and project/operational requirements
Support various enterprise technologies (Microsoft Entra, AWS Cloud infrastructure, WebEx)
Operations and Support:
Perform daily monitoring, verifying the integrity and availability of all networking hardware, firewall, circuit availability as it relates to bandwidth and uptime
Provide technical leadership and expertise in escalations and incident response
Provide Tier II/III/other support per request from various constituencies as needed. Investigate and troubleshoot issues
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies
Oversees the development and evaluation of network performance criteria and measurement methods
Maintain the PHC infrastructure and Cloud Software solutions in consultation with support Vendors for Network related items
Develop business continuity and disaster recovery plans and assist with the annual test of such plans
Maintenance:
Apply patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
Maintain network infrastructure that supports Virtualization infrastructure
Maintain operational, configuration, or other procedures
Perform periodic performance reporting to support capacity planning
Provide regular analysis of system performance and make recommendation for improvement or redesign
Maintain data center environmental and monitoring equipment if needed
General Duties:
Assist with all other special tasks and manage projects as directed by management
Assist in troubleshooting hardware, software, and network problems.
Collaborate with other team members on the implementation, deployment and integration of network and server systems
Document, track, and monitor IT problems using applicable systems and tools
Document Network and Systems procedures
Study best practices and innovative technologies of the industry and make recommendations that would benefit PHC
Participate in rotating on-call (after hours) support
Education/Experience:
Bachelor's degree with a technical major, such as engineering or computer science or equivalent; or six to eight years related experience and/or training; or equivalent combination of education and experience in System Administration or Networking
Four to six years system administration or network experience that includes patching, managing active directory, group policy, login scripts, troubleshooting & implementation.
Experience and knowledge of Cisco Networking, SDWAN - CCNA certification preferred
Experience with databases, networks (LAN, WAN) and patch management preferred
Knowledge of system security including IDS, ACLs, VPN, NGFW, and data backup/recovery
Knowledge of networking and security, including TCP/IP, SIP, VOIP, HTTP, SFTP, SSH, SSL, BGP, OSPF, OSI layer model
Experience with tools for packet capture analysis, network monitoring, network performance analysis & fault isolation
Working knowledge and engineering experience in virtualization technologies.
Strong product/technology/industry knowledge
Licenses and Certifications:
Cisco Certified Network Associate (CCNA) or similar professional certification required
AWS Practitioner or Azure Cloud Associate preferred
Microsoft MCSE or Azure Network Engineer Associate certification preferred
