Assist in implementing and maintaining LAN, WAN, VPN, and wireless services.
Configure and troubleshoot network hardware and software, including routers and firewalls.
Follow network security standards and procedures for access control and vulnerability remediation.
Monitor network performance, respond to alerts, and escalate complex issues as needed.
Collaborate with various teams to resolve issues and support infrastructure changes.
Create and maintain accurate network documentation and operating procedures.
Participate in rotating 24x7 on-call support after training.
Benefits
Health insurance (medical, vision, dental, and prescription drug)
Up to 22 days of Paid Time Off (PTO) in the first year
Eleven paid holidays in addition to PTO
401(k) with Employer Match
Life, Short-Term Disability, and Long-Term Disability insurance
Flexible Spending Accounts
4 Hours of Volunteer Time Off per year
On-Demand Pay / Earned Wage Access
Free Premier RV AAA Washington Membership
Paid, ongoing training throughout your career
THRIVE wellness program
Tax-advantaged commuter benefit
Free parking
Financial Literacy Education
Full Job Description
IT Network Engineer
WHAT YOU'LL DO:
This role supports the configuration, maintenance, monitoring, and troubleshooting of the company's network infrastructure. Working under the guidance of experienced network engineers, the position assists with daily network operations, incident response, documentation, and planned infrastructure changes while developing broader technical capability.
ESSENTIAL DUTIES/RESPONSIBILITIES:
Assist with implementing, maintaining, and supporting LAN, WAN, VPN, SD-WAN, and wireless network services using established designs and standards.
Configure and troubleshoot network hardware, software, and connectivity, including routers, switches, firewalls, wireless access points, and network cabling, with guidance as needed.
Follow established network security standards and procedures, including access control, configuration management, vulnerability remediation, and secure change practices.
Monitor network performance and availability, respond to alerts, collect diagnostic information, and escalate complex or high-impact issues appropriately.
Collaborate with network engineers, system administrators, cybersecurity staff, service desk staff, vendors, and business partners to resolve issues and support infrastructure changes.
Perform assigned network changes, maintenance activities, and service requests in accordance with change management, documentation, and approval requirements.
Create and maintain accurate network documentation, diagrams, inventory records, knowledge articles, and operating procedures.
Assist with backup, recovery, disaster recovery, and business continuity testing for network services.
Coordinate with third-party providers on service requests, troubleshooting, circuit installations, and support cases; escalate vendor issues as needed.
Participate in rotating 24x7 on-call support after completing required training and demonstrating readiness.
Contribute to a positive team dynamic through respectful interactions, reliable follow-through, knowledge sharing, and active collaboration to achieve department and organizational goals.
Incorporate AAA's vision, mission, and values into day-to-day activities and behaviors.
SUPERVISORY RESPONSIBILITIES:
None
MINIMUM QUALIFICATIONS:
Associate or bachelor's degree in information technology, networking, information systems, or a related field, or an equivalent combination of education, technical training, and experience.
1-3 years of experience supporting network infrastructure, enterprise IT operations, or a closely related technical environment.
Working knowledge of TCP/IP, subnetting, VLANs, switching, routing, wireless networking, VPNs, DNS, DHCP, and common network troubleshooting methods.
PREFERRED QUALIFICATIONS:
Entry-level or associate networking certification, such as CompTIA Network+, Cisco CCNA, or equivalent practical experience, preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required.
KNOWLEDGE, SKILLS, ABILITIES:
Ability to communicate clearly and respectfully with technical staff, non-technical employees, managers, and vendors.
Foundational hands-on skills supporting network infrastructure, connectivity, and common network devices in an enterprise environment.
Ability to document work accurately, follow established procedures, provide useful status updates, and ask for assistance or escalate when appropriate.
Working knowledge of core networking concepts, including IPv4/IPv6, TCP/IP, subnetting, VLANs, switching, routing, wireless, VPN and remote connectivity, network security, and network monitoring.
Ability to troubleshoot methodically by gathering evidence, isolating probable causes, testing safely, and documenting findings and resolution steps.
Familiarity with Microsoft 365, cloud services, server networking, mobile connectivity, and virtualization concepts.
Ability to organize assigned work and operate effectively when priorities change or multiple support needs arise.
Ability to analyze technical information, recognize patterns, identify likely causes, and escalate complex issues with clear supporting details.
Ability to work collaboratively as part of a technical team while completing assigned tasks with increasing independence.
Commitment to continuous learning, knowledge sharing, dependable follow-through, and professional service to internal customers and partners.
Other duties as assigned.
SALARY:
Hiring Range: $98,634 - $113,424
Discretionary bonus based on company performance
BENEFITS WE OFFER:
Health insurance (medical, vision, dental and prescription drug)
Up to 22 days of Paid Time Off (PTO) in the first year
Eleven paid holidays in addition to PTO
401(k) with Employer Match
Life, Short-Term Disability and Long-Term Disability insurance
Flexible Spending Accounts
4 Hours of Volunteer Time Off per year
On-Demand Pay / Earned Wage Access
Free Premier RV AAA Washington Membership
Travel, Insurance, and Membership Discounts and Perks
Paid, on-going training throughout your career
THRIVE wellness program
Tax-advantaged commuter benefit
Free parking
Financial Literacy Education
WORK ENVIRONMENT & PHYSICAL DEMANDS:
Hybrid work from home, remote locations and office as required
The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.
OTHER:
Equipment used: Computer, phone, various virtual technologies, other office equipment
Travel: Frequent travel (25-50%) may be required - WA & ID
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
DISCLAIMER:
Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
