Salary : $74,268.00 - $99,924.00 Annually
Location : Grays Harbor College, Stafford Creek Corrections Center, Aberdeen, WA
Job Type: Full-Time
Job Number: 00848
Department: Stafford Creek Correctional Center
Opening Date: 10/14/2026
Closing Date: 11/1/2026 11:59 PM Pacific
Description Grays Harbor College is seeking an IT Customer Support - Journey level employee to support instructional programs at Stafford Creek Corrections Center (SCCC). This position provides technical support for faculty, staff, and incarcerated students in a secure correctional environment. Although safeguards are implemented to protect staff, this work will be performed in a correctional facility where the potential for violence exists. Applicants for this position must be able to pass an N.C.I.C. background check and be cleared to work in a prison. Continual access to the facility is a critical element of employment.
This role operates within a multi-agency technology environment and works under the guidance of Department of Corrections (DOC) IT, in coordination with SBCTC IT, and as part of the Grays Harbor College IT team. The position ensures that all technology services, access, and configurations align with DOC requirements, SBCTC-supported systems, and college standards.
The position is responsible for maintaining reliable and compliant technology systems that support classroom instruction and college operations within DOC facilities. This includes troubleshooting hardware and software issues, supporting instructional technology, and coordinating across partner IT teams to ensure systems meet security and operational requirements.
This is a journey-level position expected to work independently on most assignments while operating within established standards, policies, and cross-agency coordination. This position is a full-time, grant funded position and continuation is subject to the availability of funding.
Grays Harbor College has an excellent benefits package to include medical, dental, vision, basic life insurance, primary and supplemental retirement programs and long-term disability insurance. Full-time employees will also receive 11.33 hours of vacation leave per month to start, 8 hours of sick leave per month, and 4 personal leave days a year. Washington state also observes 11 paid holidays per year.
Classified positions at Grays Harbor College have been designated as bargaining unit positions represented by the Washington Public Employees Association, Local 365. The union and the college have a collective bargaining agreement (referred to as the contract) that is posted on the GHC website.
Essential Duties and Responsibilities Hardware, Systems, and Network Support
- Troubleshoot and resolve complex technical issues impacting desktops, laptops, printers, and peripheral devices.
- Deploy, configure, maintain, and repair endpoint devices and classroom technology.
- Support local systems and coordinate with DOC and SBCTC IT on infrastructure and network-related issues.
- Independently develop and test computer images and software packages for deployment, and perform endpoint patching, upgrades, and lifecycle replacement within established DOC, SBCTC, and GHC standards.
- Diagnose and resolve connectivity and performance issues within restricted network environments.
Software Support and System Administration
- Install, configure, and support operating systems, enterprise applications, and instructional software.
- Provide advanced troubleshooting for application, authentication, and access-related issues.
- Support authorized user access based on approved requests and established least-privilege standards.
- Support endpoint security updates and respond to virus and malware incidents using established procedures, escalating issues to the responsible IT team.
- Support Office 2024, Windows 11, and other college-supported systems in coordination with GHC IT.
- Maintain technical documentation for systems, configurations, and procedures.
- Ensure software configurations align with DOC and SBCTC requirements where applicable.
DOC, SBCTC, and GHC IT Coordination
- Work under the guidance of DOC IT for all systems operating within the correctional facility.
- Coordinate with SBCTC IT for state-supported systems, including access, configuration, and issue resolution.
- Collaborate with GHC IT to ensure alignment with college standards, security practices, and support models.
- Independently prioritize assigned work, projects, and trouble tickets to meet established timelines.
- Escalate issues appropriately across DOC, SBCTC, and GHC IT based on system ownership and responsibility.
- Ensure all work performed aligns with established governance, security, and operational boundaries.
Instructional Technology and Classroom Support
- Support classroom technology including computers, projection systems, and instructional tools.
- Assist with implementation and support of new instructional technologies.
- Troubleshoot classroom issues to minimize disruption to instruction.
Testing and Instructional Software Support
- Support student testing environments, including GED and other required testing platforms.
- Maintain and update instructional and testing software systems.
- Coordinate software updates, licensing, and system readiness for instructional programs.
Working Conditions
- Work is performed within a secure correctional facility and requires adherence to all DOC safety and security protocols.
- Daily interaction with faculty, incarcerated students, DOC staff, and college personnel.
- Movement of equipment and tools must comply with facility control procedures.
- Occasional travel to the main campus may be required.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required Qualifications
- Bachelor's degree in computer science, Information Technology, or a closely related field, OR four years of professional IT experience in customer support, hardware, software, endpoint management, or related technical support.
- Demonstrated journey-level experience supporting hardware, software, and IT systems.
- Ability to independently troubleshoot and resolve technical issues.
- Strong working knowledge of desktop systems, applications, and basic networking.
Preferred Qualifications
- Experience in a correctional or highly regulated environment.
- Familiarity with Office 2024, Windows 11, Active Directory, and endpoint management.
- Experience supporting instructional or classroom technology.
Special Requirements
- Must pass and maintain Washington State Department of Corrections background clearance.
- Must comply with all DOC facility access and security procedures.
- Must complete required DOC and college training.
- Work must be performed within established multi-agency IT governance and may not deviate from DOC, SBCTC, or GHC IT standards without approval.
Supplemental InformationIn addition to the GHC online Application you will need to submit the following materials. Incomplete applications will not be accepted or considered.
- Letter of application addressing your qualifications for the position.
- Resume
- Contact information for 3 professional references.
Background checks - Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under
01
Do you have a Bachelor's degree in computer science, Information Technology, or a closely related field, OR four years of professional IT experience in customer support, hardware, software, endpoint management, or related technical support?
02
Do you have demonstrated journey-level experience supporting hardware, software, and IT systems?
03
Are you able to independently troubleshoot and resolve technical issues?
04
Do you have a strong working knowledge of desktop systems, applications, and basic networking?
05
ALMOST DONE! The following are NOT required qualifications. Please briefly let us know if you meet any of the following by responding with the corresponding number:1. Experience in a correctional or highly regulated environment.2. Familiarity with Office 2024, Windows 11, Active Directory, and endpoint management.3. Experience supporting instructional or classroom technology.
Required Question
