Bachelor's degree in a computing-related discipline
3-4+ years of experience in an IT-focused role
Proficiency in Mac OS and Windows
Strong customer service and communication skills
Passionate about IT and building relationships
Curious, self-starter, collaborative, and adaptable
Responsibilities
Provide in-person and remote tech support for various clients
Assist with IT project deployments such as MDM rollouts
Configure and support Mac OS and Windows devices
Manage physical assets and workspace organization
Support identity platforms like Okta and Google Workspace
Develop and update compliance procedures and best practices
Facilitate IT shipments for onboarding and offboarding
Perform miscellaneous IT tasks as needed
Benefits
100% health, dental, and vision insurance for employees; 50% for dependents
Paid Parental Leave
401(k) with 4% company matching
Flexible Time Off policy
Flexible certification and learning stipends
Biannual company retreats and social events
Home internet and mobile reimbursement; monthly meal stipend
Full Job Description
About This Job:
As an IT Consultant, you'll be providing technical support to employees. Whether it's crawling under a desk to cable manage, configuring a firewall, or deploying 100+ computers, you're ready for whatever the day brings. You'll primarily be supporting Mac OS and Windows devices, and will facilitate IT shipments for onboarding and off boarding. You'll also be collaborating with people at all levels - including business owners and C-level staff - and will be building strong client relationships.
This role is currently hybrid with 1 to 2 fixed days onsite at HQ and 1 to 2 days supporting clients at their offices. The expectation is to transition to fully onsite at HQ later this year when we move into our new office space.
Shift: 9:00AM-5:30PM EST, Monday-Friday
At this time, Network Right is not able to provide visa sponsorship. Applicants must be authorized to work in the United States without sponsorship now or in the future.
What You'll Do:
Be the dedicated support technician on a variety of accounts/clients all in different industries and environments
Assist on IT project deployments (MDM rollouts, Network configurations, etc)
Configure and support Mac OS and Windows devices in office and environments
Manage physical assets such as inventory, cable management, and the general workspace
Manage and support identity platforms that govern application access such as Okta and Google Workspace
Develop and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements
Help configure automations and tooling especially as it relates to on-boarding and off-boarding flows
Facilitate IT shipments such as on/off-boarding packages and equipment
Travel to client sites in NY on scheduled and emergency case-to-case basis
Perform ad-hoc and miscellaneous IT tasks
About You:
Bachelor's degree in a computing related discipline
3-4+ years of experience in an IT focused role
Experience with Mac OS and Windows
Customer-service oriented with strong communication skills
Passion for IT as well as building relationships
Curious, self-starter, collaborative, and adaptable in an ever-changing field
Benefits:
♥🩹 Health Benefits
100% covered health, dental and vision insurance for you, 50% for dependents
Paid Parental Leave
HSA/FSA eligibility
Compensation, Rewards & Recognition
401(k) + 4% company matching
Annual Bonus Program
Balance
Flexible Time Off
Learning & Development
Flexible certification and learning stipends and reimbursements
