Job DescriptionThe salary for this position is: $8,867- $11,663 monthly.
Thurston County is seeking a highly motivated and qualified individual for the position of
IT Applications Supervisor within the Information Technology Department. This position is the leader of a nine-member Applications Team.
The IT Application Supervisor plans, organizes and manages the technical installation, maintenance, enhancement and operation of computer software for multiple applications of a complex nature or a large, major application that is vital to program delivery. The Applications Team is responsible for programming, web design/programming, SharePoint, systems development, business analysis, database administration, business application support, systems integration, and disaster recovery planning and management. The incumbent understands customer business needs from the perspective of a senior businessperson and is conversant in the customer's business language.
Essential functions may include, but are not limited to, the following:
- Managing applications team operations to achieve goals within budgeted funds and available personnel; planning and organizing workloads and staff assignments, reviewing progress, directing changes in priorities and schedules as needed to ensure work is performed in a timely and efficient manner.
- Participating in planning department training and employee development efforts. Recruiting and recommending selection of staff, developing procedures and performance standards, providing training, monitoring progress and evaluating employee performance. Working with manager and Human Resources to address employee and labor relations issues and concerns.
- Preparing and justifying budget for assigned operations based on resource requirements, cost estimates, division objectives and departmental goals. Develop and keep a full application inventory to include lifecycle. Analyzing the cost/benefit of software updates and/or hardware changes and the impacts on other software and equipment; recommending appropriate action to assure cost-effective, efficient and continued computer services. Preparing and presenting information to management, IT steering committee, and/or other audiences. May develop or manage the development of IT training programs for County wide delivery.
- Resolving inquiries, problems, complaints, or emergencies affecting availability or quality of services. Track ticket assignments and ensure the queue stays up to date in real time. Responding to sensitive, technical, or complex inquiries or service complaints. Recommending and monitoring standards for hardware and software. Recommending future directions or new projects. Managing assigned areas for system security, access, internal and external access, and recovery standards and procedures.
- Planning and coordinating installation of hardware, software, and data communication updates, changes, and enhancements.
- Providing technical advice to Information Technology staff and other departments on systems, software, hardware, and data communication. Interfacing with third party technical support personnel and support vendors.
- Leads, maintains, and continuously improves a countywide data management program, including establishing and overseeing an inventory of all data assets used or maintained by the County.
To view the full job classification, click here:
IT Supervisor ClassificationWORKING CONDITIONS:- Work Environment - Work is primarily performed in a quiet office setting in Olympia, Washington. Telework may be available after completion of the required 6-month probationary period, at the discretion of the Technical Manager.
- Schedule - Monday - Friday, 8:00 a.m. - 5:00 p.m., or similar. During emergencies or special projects, the incumbent may be required to work an irregular and changing schedule, which may include working extended hours to correct technical issues, attending early morning or evening meetings, working weekends and holidays, and/or be available by phone to answer questions or be called in.
- Travel Requirements - Occasional travel may be required to attend meetings or trainings. Provides on-site support to several county buildings, including transporting equipment
- Customer Interactions - Daily interactions via phone, in-person, and video with Thurston County staff.
QUALIFICATIONS: - Bachelor's degree in computer science, management information, business administration, GIS or related field and five years of progressive responsibility with at least two years of the five in a supervisory capacity. Additional experience may substitute for up to two years of education.
- Depending upon area of assignment, experience must include a demonstrated knowledge in one or more of the following to successfully perform the essential job functions of the position:
- Thorough knowledge of personal computer hardware, operating systems, office automation software, printers, plotters, etc.
- Thorough knowledge of networks, servers, communication devices, system/network security and telecommunication systems.
- Thorough knowledge of programming languages, database products, and integration techniques on multiple computing platforms.
- Thorough knowledge of GIS software, hardware, data standards, concepts, programming, geoprocessing functions and techniques.
- Current Washington State Driver's License or have requested and obtained an appropriate accommodation.
- Employment is contingent upon passing a security background investigation.
DESIRED SKILLS: - Communicate effectively both orally and in writing with all levels within the organization.
- Organize and prioritize team workloads by keeping a fresh and up to date inventory of what each person has on their plate.
- Establish and maintain effective working relationships.
- Develop documentation around application inventories, procedures and processes.
- Train, organize, coach, facilitate groups, and evaluate the work performance of staff.
- Manage large, complex information service projects from inception through completion.
- Participate as a member of a self-directed work team and utilize the resources of other team members.
- Provide support and direction to a variety of skill levels and understanding of technology.
- Work cooperatively and effectively with staff, customers, vendors, and the public.
- Work effectively with subordinates and superiors.
- Demonstrated ability to design, develop, and maintain a comprehensive data management framework, including conducting countywide data inventories, identifying systems of record, mapping data flows, documenting data storage locations, and applying appropriate data classification and protection requirements to ensure integrity, security, and stewardship of County data
OTHER RELATED RECRUITMENT INFORMATION:Questions about this recruitment? Please contact:
Chris Keller, chris.keller@co.thurston.wa.usThis position is:
- Not represented by a union
- Eligible for benefits
- Not eligible for overtime under the Fair Labor Standards Act (FLSA)
Items required for consideration:
- Application
- Resume
- Letter of Interest highlighting supervisory experience
Please note: Information in this announcement is subject to change without notice at any time during the length of the job advertisement.
