Description Position at Parkland Corporation
The Opportunity:Sunoco is seeking a talented and technical analyst / specialist / lead specialist support person. This position will work with our commercial, measurement, scheduling and accounting teams to support and maintain the applications that support business processes for inventory management, customer billing, and the customer portal. You will write basic SQL code to diagnose and troubleshoot problems in a timely manner, produce documentation, and assist on projects to provide business value.
Responsibilities:- Provide basic functional support which includes fundamental business requirements analysis, system configuration, testing, training, and documentation.
- Assist with / lead software upgrades, patches code releases and database changes.
- Implement and support third-party enterprise software and in-house custom interfaces and reports.
- Assist more senior I/S staff in working with business partners to optimize processes and deliver / sustain process-enabling solutions.
- Assist / lead in creating new business processes and optimizing existing processes; participate in evaluating new and existing software solutions and making recommendations to business owners.
- Assist / lead in compiling and analyzing business requirements and preparing system functional specifications that will be used to develop technical specifications; assist in testing technical development output.
- Possess project lifecycle skills; follow defined I/S project execution standards including business process mapping notation and transformation, change control process, and software lifecycle. Participate as a team member on small and mid-sized projects.
- Manage tasks and work effectively with team members and customers.
- Demonstrate capability to bridge gaps and work with different I/S disciplines (e.g., technical, functional, infrastructure).
- Responsible for solving mid-level to difficult functional issues.
- Expected to demonstrate mid-level project lifecycle skills.
- Expected to follow defined I/S project execution standards including business process mapping notation and transformation, change control process and software lifecycle in the execution of small projects under general supervision.
- Expected to continually expand scope of knowledge.
- Required to provide 7x24 support under general supervision and support of senior team members.
Education:- B.S. degree in Computer Science or IT business-related field preferred. Relevant technical or industry experience will be considered.
Requirements:- Strong interpersonal skills required to effectively interact with and influence internal contacts as well as strong oral and written communication skills.
- Ability to take direction from superiors and contribute to departmental discussions regarding problem solving is preferred.
- Requires the ability to work in a team environment, and as an individual, efficiently and effectively.
- Requires strong analytical and problem-solving skills.
- Nature of position requires ability to organize/prioritize duties and give attention to detail and accuracy in execution of duties.
- Must have demonstrated ability to exercise sound judgment involving difficult situations.
- Positive attitude that promotes good work relationships.
- Excited about learning.
- Excited about investigating issues and solving business problems with an ability to provide and receive input during problem solving sessions.
- Strong working knowledge of Microsoft SQL database queries, optimization, SSRS and Crystal Reports.
- Strong written and verbal communication skills with an aptitude for problem solving.
- Experience supporting Oil/Gas pipelines would be appreciated.
- Experience supporting Synthesis application would be a plus.
Preferred Qualifications - T-SQL, IIS, Windows Server
- Bilingual (French/English) is a plus
This position may be filled at various levels depending on the selected candidate's experience and expertise.
