Description Job Overview and ResponsibilitiesAs the Application Development Manager, you will lead the development and implementation of a new Airport Operations technology, a key component of United's growth strategy. This technology will be seamlessly integrated with various other systems across the organization. Your role will involve leading a team focused on digital transformation, providing hands-on leadership in designing, analyzing, and developing scalable solutions. You will emphasize solutions architecture, Agile development practices, and driving organizational change.
- Delivery and Execution
- Responsible for leading the end-to-end delivery and maintenance of applications/s (including cloud-based).
- Manage the entire application lifecycle, from development through deployment and maintenance, ensuring efficient and reliable operations.
- Effectively manage and deliver work requests and projects within the committed budget, schedule and quality for individual projects while also meeting overall department performance goals.
- Emphasize operational excellence by maintaining high standards of performance, reliability, and availability for all applications.
- Strategic Alignment
- Engage, and partner with stakeholders, technical and business, to ensure that application delivery supports key business processes, customer experiences, loyalty and revenue growth.
- Collaborate with business units to prioritize product development and lead key initiatives.
- Work closely with stakeholders and leadership to align development and operational efforts with strategic priorities, ensuring the team's contributions drive critical business outcomes.
- Influence stakeholders to define clear priorities for deliverables and establish key business outcomes, ensuring these goals are effectively met.
- Ensure that the application lifecycle supports broader business goals, including enhancing end user experiences and optimizing operational efficiency.
- Communication, Collaboration and Stakeholder Management:
- Collaborates with other teams and business constituents to provide daily operational support.
- Be a trusted thought leader with business partners to create impactful products that delight your customers.
- Ensure smooth coordination between teams to support seamless operational performance and application delivery.
- Provide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review.
- Manages relationships with technology vendors, ensuring that partnerships deliver value to the organization.
- Drive innovation:
- Identify technical obstacles early and work closely with the team to find creative solutions.
- Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions.
- Collaborate and share knowledge to create effective and innovative solutions to problems.
- Facilitate collaboration between teams to identify emerging technologies and trends that could drive more effective solutions and future-proof applications.
- Consistently assess and refine development processes and methods to improve team performance and product quality.
- Promote the use of automation to streamline processes, reduce manual work, and improve overall efficiency across the application lifecycle.
- Change Management
- Ensure Agile best practices are implemented and continuously improved as necessary.
- Ensure technology solutions align with architectural and evolving security standards and application changes are managed smoothly, adhering to best practices and ensuring minimal disruption to business operations.
- Work with the team to manage and implement changes effectively in a fast-paced environment.
- Process and Standards
- Establish metrics-driven accountability by regularly reviewing processes against operational KPIs, ensuring continuous alignment with business objectives.
- Ensures work is compliant with established processes, JSOX and other internal controls (i.e., SDLC, change management, production control, following standards, architecture review, incident response, PCI and PII information security, etc.).
- Focus on continuous process improvement by implementing feedback loops that leverage data from operational incidents and performance metrics to refine processes over time.
- Leadership and Development:
- Shows a commitment to professional development.
- Lead efforts to plan project staffing, forecast budget, and communicate progress to senior IT and Business leadership.
- Promote cross-functional skill development, ensuring team members have exposure to both operational (SRE, DevOps) and development practices to enhance their versatility.
QualificationsWhat's needed to succeed (Minimum Qualifications): - Bachelor's degree in Information Technology, Business Administration, Computer Science or equivalent field of study
- 3+ years of application delivery and life cycle management experience
- Experienced with web-based development, .NET, C#, MS SQL, Angular, AWS development services and technologies
- Understanding of digital platforms, tools, and emerging technologies (e.g., AI, IoT, cloud computing, cybersecurity)
- Experience with overseeing highly critical applications that require 24/7 operational support, incident management, and ensuring high availability and uptime for critical applications
- Proven experience in managing on-premises web-based applications
- Proven experience in managing cloud-native applications and services, including infrastructure as code, container orchestration, and cloud-based security practices
- Proven track record of ownership and successful delivery
- Ability to prioritize projects and initiatives based on their alignment with business goals and strategic objectives
- Experience maintaining scalable and reusable on tools and technologies
- Experience in leading digital transformation initiatives, driving innovation and modernization across the organization's application portfolio to meet evolving business demands
- Proficiency in managing software development projects, including familiarity with Waterfall, Agile, DevOps practices, and software lifecycle management
- Ability to leverage data analytics to drive decision-making and improve digital products and services
- Proven track record of leading and developing high-performing teams, fostering a culture of innovation and collaboration
- Strong planning and organizational skills
- Strong verbal and written communication skills and the ability to clearly present ideas to a variety of technical and non-technical audiences
- Ability to quickly triage and drive the resolution effort for production support situations
- Experience in leading digital transformation initiatives, driving innovation and modernization across the organization's application portfolio to meet evolving business demands
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications): - AWS Certifications: Developer Associate, Solutions Architect Associate, or higher
- Working knowledge or experience with High Availability systems
- Working knowledge or experience with ML, LLM, and AI
- Aviation industry knowledge or experience, particularly regulatory standards
