Full Job Description
General Description
The Communications Analyst couples knowledge of information systems to implement, maintain, and support Duke Health digital communications services. This includes responding to user tickets, applying vendor software updates and upgrades, assisting with reporting, automation application scripting and programming, and systems and application monitoring.
Duties and Responsibilities
• Experience working with enterprise messaging systems.
• Familiarity with common voice and voice-related systems, including:
• SIP
• VOIP
• Experience working with mission-critical and time-sensitive applications with demonstrable experience in their implementation.
• Experience with automation programming and scripting.
• Troubleshoot communications software and mobile devices, including Android and iOS.
• Experience in application support and flexibility to support tasks such as system monitoring, log review, and software installation.
• Perform analysis, research, problem duplication, and troubleshooting, and identify potential resolutions for operating system, application, and resource contingency issues.
• Familiarity with AI-assisted workflows and tools (Copilot, ChatGPT, Claude, etc.).
• Maintain documentation related to application administration and operations.
• Proactively learn new tools and technologies and support the installation, configuration, and upgrades of active applications.
• Ability to adapt to the rapid dynamics of technology shifts based on requirements and technical solutions.
• Investigate system performance issues to improve system reliability, maintainability, and performance.
• Evaluate and test new workflows and coordinate release windows for updates.
• Experience with relational databases, operating systems, and SQL.
• Provide on-call application support, including after-hours and weekends.
Required Qualifications at This Level
Education:
Bachelor's degree in a related field, preferably Computer Science, Mathematics, or a related discipline, or four years of equivalent technical experience required.
Experience:
Four years of related IT experience is required.
Degrees, Licensure, and/or Certification:
Must have a current N.C. driver's license.
