Job Summary:
The IT Administrator - Sr. Communications Specialist is responsible for managing and supporting the organization's IT infrastructure, including servers, networks, and software applications, and for maintaining and overseeing the networking infrastructure for Buildings 712 and 820. This role involves serving as the primary point of contact for all NIPR, SIPR, and unclassified phone troubleshooting, updates, and system refreshes, maintaining system integrity, ensuring network security, providing technical support to end-users, and implementing IT policies and procedures to enhance overall efficiency. The IT Administrator will lead IT equipment installations and upgrades, manage IT inventory, collaborate with the IT team to identify and resolve technical issues, manage IT projects, and support the organization's technological needs.
Key Responsibilities:
- System Management:
- Install, configure, and maintain server hardware and software.
- Monitor system performance and ensure the availability and reliability of IT services.
- Perform regular updates and patches to operating systems and applications.
- Network Administration:
- Manage and support network infrastructure, including LAN, WAN, VPN, and wireless networks.
- Monitor network performance and troubleshoot connectivity issues.
- Implement network security measures to protect against unauthorized access and threats.
- User Support and Training:
- Provide technical support to end-users for hardware, software, and network-related issues.
- Assist with onboarding and training new employees on IT systems and best practices.
- Maintain documentation of IT processes, user guides, and troubleshooting procedures.
- Security and Compliance:
- Implement and enforce IT security policies, procedures, and best practices.
- Monitor and respond to security incidents and breaches, ensuring timely resolution.
- Maintain compliance with relevant regulations and standards (e.g., HIPAA, GDPR).
- IT Project Management:
- Assist in planning and executing IT projects, including system upgrades and new technology implementations.
- Collaborate with team members to identify and recommend improvements to IT processes and infrastructure.
- Manage inventory of IT assets, including hardware and software licenses.
- Backup and Recovery:
- Implement and maintain data backup and recovery procedures to ensure data integrity and availability.
- Regularly test and update disaster recovery plans.
Qualifications:
- Education: Bachelor's degree in computer science, Information Technology, Telecommunications, or a related field or equivalent combination of education and experience.
- Experience: 3+ years of experience in IT administration or a related role.
- Clearance: Active Top Secret with SCI capability
- Skills:
- Proficiency in network protocols and hardware (routers, switches, firewalls).
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., AWS, Azure).
- Experience with IT security tools and best practices.
- Proven ability to troubleshoot and resolve technical issues related to NIPR, SIPR, and unclassified phone systems.
- Knowledge of backup and disaster recovery solutions.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team-oriented environment.
- Flexibility to support cross-functional duties and emergency on-call responsibilities.
- Detail-oriented with strong organizational skills.
Certifications (Optional but Preferred):
- CompTIA Network+ or Security+
- Microsoft Certified: Azure Administrator or equivalent
- Cisco Certified Network Associate (CCNA)
- Certified Information Systems Security Professional (CISSP)
Physical Requirements:
- Ability to lift and carry equipment weighing up to 50 lbs.
- Ability to perform tasks such as connecting cables, installing hardware, and setting up workstations.
- Standing, sitting, and bending for extended periods.
Work Schedule:
This is a full-time position, typically working 40 hours per week. Overtime may be required depending on operational needs.
Infinity Benefits
- Company Culture. Infinity firmly believes that our success is due to the happiness and personal satisfaction of our employees.
- Health Benefits. Infinity covers 100% of the monthly medical and dental premiums for you and your family.
- Rest and Relaxation. Enjoy three weeks of vacation, with the flexibility to use vacation hours in advance before fully accrued.
- Health and Wellness. In addition to vacation, we provide sick leave, plus Flex-Spending Account (FSA) options for medical and dependent care.
- Prepare for the Future. Our 401(k) plan includes company contributions, without requiring matching, along with access to free professional financial planning services.
- Education and Professional Development. We invest in our team's growth with our Education Reimbursement Program, supporting your career advancement.
- Profit Sharing Plan. Our employees are key to our success, which is why all eligible team members receive an annual payout through our Profit-Sharing Plan.
- And more!
U.S. Citizenship is required
To learn more about our company and benefits, please visit: Infinity Careers
Anticipated Close Date: Applications are anticipated to remain open for a minimum of 4 calendar days from the date this position is posted. The application period may be extended based on recruitment needs. Applicants are encouraged to apply promptly.
