The RoleAs an Issues & Program Manager on the Product Operations team, you'll own our Issue Management Program end to end - triaging issues, driving root cause analysis, and leading containment and remediation through to closure. You'll also serve as a project manager on our most critical product initiatives, partnering across Product, Engineering, Legal, Compliance, and Operations to deliver new features and raise the bar on how we build and launch. This is a high-impact, high-visibility role for someone who thrives at the intersection of cross-functional execution and continuous improvement. You will:
- Build and continuously improve processes - including automation and AI tooling - that increase organizational efficiency, documentation quality, stakeholder alignment, and reduce dependency across the issue remediation lifecycle
- Partner cross-functionally with Legal, Compliance, Operations, Product, Risk, and Engineering teams to drive issues to timely resolution
- Own issue reporting to internal and external stakeholders
- Track and manage issue containment and remediation
- Drive execution of product launches end to end, ensuring cross-functional readiness across Product, Design, Engineering, Marketing, and Operations
- Manage relationships with partners, including banking and strategic partners, serving as a key point of coordination and communication
You Bring- 10+ years of experience in technology-based project management, product operations, or a related role within fintech or technology
- Experience working on issues management, or regulatory compliance, or risk-adjacent projects - you understand the cadence of controls, audits, or policy-driven timelines and know how to keep product work moving within those constraints
- Strong interest in leveraging AI to improve execution
- Strong data skills- you can pull and interpret reports, build your own dashboards, and answer operational questions without waiting on an analyst
- Proven ability to lead cross-functional initiatives and drive alignment across multidisciplinary teams
- Strong communication and executive presentation skills, with the ability to distill complex topics into clear, actionable insights
- Ability to operate in ambiguity, manage multiple priorities, and independently drive projects forward in a fast-paced environment
- Drive and proactivity - everyone here is a builder and executor
What We Offer- Competitive base salary, stock options, and health benefits from Day 1
- 401(k) plan with company match
- Remote-friendly (US), flexible time off (FTO), and opportunities for growth
- A high-growth, mission-driven, inclusive culture where your work has real impact
Standard Interview Process- Initial Interview with Talent Partner
- Technical or Hiring Manager Interview
- Team Interview
- Executive Interview
- Offer!
