Bachelor's Degree in Information Services, Computer Science, Operations, Business Management, or related field with relevant certifications and 10+ years of experience in Information Services Management or Customer Support Services.
Strong business and IT acumen, familiar with Operations, Business Development, Finance, and Human Resources processes.
Knowledge of project management and change management methodologies.
Excellent verbal and written communication skills, capable of presenting to non-technical audiences and leadership.
Ability to influence and build consensus among diverse stakeholders.
Strong analytical, critical thinking, and problem-solving skills.
Experience in contracts and vendor management.
Responsibilities
Partner with local leadership to align technology requirements with IS strategy and establish service priorities.
Communicate and uphold IS technology standards to stakeholders at all levels.
Collaborate with management to recommend technology solutions that meet local business needs.
Lead project teams to ensure delivery and adoption of IS solutions.
Foster an inclusive team environment and mentor IS team members in customer service and project management.
Contribute to IS policies and standards related to infrastructure and security.
Manage local IS budget and resources effectively.
Benefits
Opportunities for professional development and training.
Inclusive team environment fostering collaboration and mentorship.
Participation in companywide IS technology projects.
Access to advanced technology solutions and resources.
Flexible work environment with potential remote work options.
Full Job Description
Division: Washington DC Main
Project Location(s): Reston, VA 20190 USA
Minimum Years Experience:
Travel Involved:
Job Type: Regular
Job Classification: Experienced
Education:
Job Family: Information Services
Compensation: Salaried Exempt
The salary range for this position is estimated to be 128,000.00 - 182,000.00 USD annualized.
Position Description:Manage technology standards, projects, teams, processes, and objectives of Information Services (IS) Services & Support organization for assigned locations.
Essential Duties & Key Responsibilities:
Partner with local leadership and Information Services (IS) Services & Support Regional Manager to align local technology requirements with IS technology strategy; communicate expectations and establish priorities to deliver quality services and support.
Understand, communicate, and uphold IS technology strategy and standards to stakeholders across organizational levels.
Collaborate with IS and local management teams to identify and recommend technology solutions to run projects and business departments efficiently and address local business requirements and technology needs.
Engage as project leader to set and communicate strategy and requirements for project teams, inclusive of vendors, consultants, and internal teams, to ensure delivery and adoption of local and companywide IS solutions.
Foster inclusive team environment, manage and mentor IS team in customer service, organizational awareness, project management methodology, and professional development.
Contribute content to IS policy, procedures, and standards relating to infrastructure systems, components, applications, security, and services.
Develop and manage local IS budget and resources.
Review and assess IS metrics and key performance indicators (KPIs). Conduct A3s for discovering continuous improvements and develop recommendations for remediating recurrent issues and/or opportunities to enhance procedural steps, training, and other documentation.
Participate in companywide IS technology projects, provide contributions, innovation, improvements, and conduct validation testing.
Oversee lifecycle of IS asset management within assigned locations.
Manage, address, document, and resolve end-user incidents and requests.
Develop local IS technology guidelines and enforce compliance of IS and company policies and procedures, security, and standards relating to infrastructure systems, components, applications, and services.
Direct local IS team to conduct local technological research based on organization and local goals, strategies, practices, and projects.
Manage local technology vendors, contracts, and outsourcing of work as required.
Supervise Services & Support local team, members and participate in hiring process, onboarding, and deliver timely performance feedback to direct reports, execute performance appraisals during annual performance cycle, utilize talent management systems, and identify appropriate training to help with employee development needs.
Other activities, duties, and responsibilities as assigned.
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Qualifications:
Bachelor's Degree from accredited degree program in Information Services, Computer Science, Operations, Business Management, or related field of study with relevant certifications, and minimum of 10 years of progressive responsibility in Information Services Management or Customer Support Services or related area, or equivalent combination of education, training, and experience
Solid business and Information Technology (IT) acumen and familiar with business process such as Operations, Business Development, Finance, and Human Resources
Working knowledge of project management and change management methodologies
Professional verbal and written communication skills with ability to present to non-technical audiences and leadership
Able to influence others and build consensus across a diverse set of stakeholders
Strong analysis, critical thinking, good judgment, and problem-solving skills
Experience with contracts and vendor management
Supervisory experience, with ability to delegate, mentor, and deliver feedback
Experience applying continuous improvement principles and concepts
Experience managing teams using ticket management systems
Extensive experience with desktop and systems support and troubleshooting (e.g., office applications, security apps and tools, data, voice technologies)
Travel may be required, travel modes include air, train, and vehicle Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Performance of the required duties require physical ability to climb permanent and temporary stairs, passenger use of construction personnel hoists, ability to climb ladders and negotiate work areas under construction. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile, and the employee occasionally travels both short and long distances via a variety of conveyances. The employee occasionally performs work on-site at construction work sites, office locations, and/or off-site venues. The employee must regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 50 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. While performing the duties of this job, the employee occasionally works at construction work sites where the employee is exposed to moving mechanical parts, high precarious places, fumes, or airborne particles, outside weather conditions, and risk of electrical shock. The noise in the work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies, procedures, and applicable laws.
About Turner construction
Turner Construction Company is a construction company that specializes in building commercial, cultural, and institutional buildings. The company is a subsidiary of the German construction company Hochtief. Turner Construction has completed many notable projects, including the United Nations Secretariat Building, Madison Square Garden, and the Burj Khalifa in Dubai. The company was founded in 1902 and is headquartered in New York City.
