International Client Acquisition Officer

Overview

The International Client Acquisition Officer oversees and drives strategic support to International Banking Relationship Managers (RMs). This role ensures that both new client onboarding and the management of existing clients within the International Private Banking (IPB) portfolio comply with all Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) policies. This position involves evaluating and improving the quality of Know Your Customer (KYC) processes and documentation, ensuring full adherence to compliance standards, and identifying and mitigating reputational risks to the bank. The role requires extensive knowledge, professional judgment, and the ability to independently plan and achieve objectives that address matters of critical significance to the bank's compliance and operational integrity.

Principal Duties & Responsibilities:

• Independently manages deadlines and ensures timely completion of responsibilities associated with compliance and client onboarding.
• Leads efforts to recruit and assess new Relationship Managers, focusing on their expertise in KYC and AML policies and documentation.
• Oversees workflows between the IPB unit and BSA departments to eliminate errors, prevent onboarding of prohibited risk clients, and streamline the onboarding process for Foreign National clients who meet the bank's risk appetite.
• Serves as the primary liaison with the BSA and compliance departments, addressing all audit findings and ensuring alignment with regulatory standards.
• Ensures the timely completion of all unit alerts and cases, including the thorough documentation of files submitted to BSA.
• Oversees due diligence processes, particularly for onboarding high-risk clients and prospects, ensuring compliance with IPB guidelines.
• Reviews and pre-screens prospective clients, assessing documentation for adherence to BSA/AML requirements prior to submission.
• Conducts reviews to ensure that all client documentation and forms are meticulously imaged with precision, maintaining strict compliance standards. Global Radar reviews are thoroughly conducted, leaving no gaps in the evaluation process. This ensures the integrity of the bank's compliance framework and operational reliability.
• Manages and resolves OFAC hits on wires, ACH transactions, and other related compliance matters as required.
• Reviews and ensures adherence to policies and procedures for specialized services such as bill pay, hold mail services, and other client-specific offerings, recommending improvements as necessary.
• Evaluates and ensures that operational processes within the IPB unit meet the bank's required standards, implementing enhancements where necessary to align with regulatory and operational expectations.

Qualifications

• 5-7 years of experience in banking, with a focus on BSA/AML compliance, international banking, or risk management.
• 2-4 years demonstrated experience in managing client onboarding processes and ensuring regulatory compliance.
• Expertise in BSA/AML policies, KYC processes, and risk mitigation.
• Ability to handle numerous unrelated issues simultaneously and provide a sense of stability and guidance to the team related to BSA/AML matters.
• Strong leadership and decision-making abilities.
• High attention to detail and the ability to manage complex workflows.
• Excellent communication and organizational skills.
• Ability to exercise independent judgment and handle matters of significance effectively.

Education

• Bachelor's Degree in Business Administration, Finance, Economics, or a related field preferred.
• An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.

Special Instructions to Candidates

Interview Guidelines

To ensure a fair and consistent interview process, applicants are not permitted to use AI-enabled devices during interviews, including AI glasses or similar wearable technology that can record, transmit, or generate real-time information.

Applicants who require a reasonable accommodation to participate in the interview process should contact in advance of the interview to submit an accommodation request. City National Bank of Florida will engage in the interactive process and provide reasonable accommodations in accordance with applicable law.